GXO and Loop ReturnsIntegration Agency & Consultants

Integrating GXO and Loop Returns, we swiftly connect you with these systems to enhance your multi-channel, omnichannel, and unified retail strategy. Our expertise ensures seamless integration and operational efficiency. Leverage our consulting and delivery skills to scale rapidly. We focus on optimizing your tech stack performance and providing comprehensive training to boost your business growth.

For the GXO and Loop Returns integration, we typically treat Loop as the source of truth for return initiation and GXO as the authority for physical receipt and inventory availability. A key design decision involves the timing of inventory restock. In many implementations, we utilise a defined schedule for inventory updates from GXO to ensure data consistency, accepting a slight lag in reporting to maintain system stability during high-volume periods. Disposition instructions post to GXO following initiation in Loop, but sellable stock only reflects in the warehouse management system once physical inspection is complete. This approach ensures finance closes monthly against verified stock levels while operations works from a reliable queue of expected arrivals. Customer service teams rely on the return platform for immediate visibility, independent of the back-end warehouse processing timeline.

The integration connects Loop Returns with GXO warehouse operations to synchronise return initiation with physical receipt. When a customer starts a return in Loop, disposition instructions and SKU details are pushed to GXO. This prepares the warehouse for the incoming shipment, reducing manual entry upon arrival. The flow typically ensures that once GXO confirms receipt and inspects the item, the status update triggers inventory availability and the corresponding refund or credit. We monitor this sequence to prevent status drift, ensuring returned stock enters sellable inventory instead of sitting idle.

Standard dashboards often hide small discrepancies that can lead to larger inventory inaccuracies over time. Our approach to visibility identifies these exceptions early. We monitor the link between what is initiated in Loop and what is physically recorded at GXO. If a return is started by a customer but the scan at the warehouse does not occur within a reasonable timeframe, the system can flag this for your team to investigate. This ensures that operations managers have clarity on the status of returns in transit. With this visibility, the finance team can maintain a more accurate stock valuation and customer service teams can provide better information to customers regarding their refunds.

Handover focuses on the operations, finance, and customer experience teams who manage the return lifecycle. We provide an operational operating model that defines ownership for each stage of the process. Teams learn what to check on a defined schedule, such as pending returns in Loop that have not yet synced to GXO, and how to interpret alerts regarding inventory discrepancies. Finance receives guidance on reconciling return records against warehouse receipt logs during the month-end close. Documentation is provided as a practical reference for running the business, ensuring the team knows who owns resolution for physical warehouse exceptions versus system data gaps. Training is anchored in the specific workflow decisions made for your GXO and Loop setup.

Post-launch, we provide ongoing monitoring focused on the health of the Loop-to-GXO data sync. We track exceptions where return intent in Loop fails to match receipt records in GXO, preventing reconciliation gaps at month-end. If your return policies or warehouse disposition codes change, the integration logic is adjusted to maintain inventory accuracy. Our monitoring surfaces sync errors and stock discrepancies, allowing for resolution before they impact customer refunds or reporting. Issues are handled through a defined process to ensure operational continuity.

Netsuite
Dynamics Business Central
Sage 200

Netsuite
Dynamics Business Central
Sage 200

Netsuite
Dynamics Business Central
Sage 200