Symptoms
- Unexpectedly high monthly VAS invoices
- Lack of visibility into VAS spend per order
- Disputes over VAS charges
Root Causes
- Unclear scope of work for VAS tasks
- Lack of internal tracking for VAS utilisation
- Poor communication on new VAS requirements
Bleckmann BillingERPClient internal systems
Impact: Eroded margins, budgeting inaccuracies, operational friction with Bleckmann.
Cogent Approach: We establish clear governance for all VAS requests, implementing structured sign-off processes, detailed cost tracking, and regular reconciliation with Bleckmann billing for transparency.