Fulfilment cadence ready for peak

We can integrate with any partner that provides a modern API or a reliable method for data exchange. Part of our due diligence process is to assess the quality of a 3PL's technical capabilities before a project begins. If they rely on outdated methods like manual SFTP drops, we will flag that as a major operational risk.

Stock parity means your website's inventory count perfectly matches the physical, available-to-sell stock in your warehouse. It's difficult because of timing delays. Batch updates, slow returns processing, and unsynced order cancellations all create windows where the two systems are out of step, leading to overselling.

Off-the-shelf apps are built for the simplest use case. They often lack the sophisticated logic needed for order routing, bundle handling, or complex returns. They also create 'ownership leakage' — when it breaks, the 3PL blames Shopify, and Shopify blames the 3PL, leaving you to fix it.

An Integration Platform as a Service (like Patchworks) is a managed middleware layer that sits between your systems. It handles data translation, error handling, and monitoring. For any serious retail operation, relying on direct point-to-point connections is too fragile. An iPaaS provides the resilience and visibility needed to manage operations at scale.

Our model ensures the returns loop is as robust as the outbound order flow. We integrate your customer-facing returns portal (or create one) with both Shopify and the WMS. A refund is only processed after the WMS confirms the item has been received and inspected, preventing revenue loss and ensuring stock is accurately returned to inventory.