MarketplacerAgency Consultants
Setup & Perform
Discovery & Audit
A Marketplacer audit reviews marketplace configuration, seller workflows, catalogue structure, and integrations to identify inefficiencies and risk. Cogent2 delivers clear, prioritised recommendations to improve automation, seller operations, and overall marketplace performance.
Integration reviews focus on how Marketplacer interacts with ERP, ecommerce, finance, and fulfilment platforms, highlighting opportunities to reduce manual intervention and improve performance.
Strategy
Cogent2 partners with internal teams to shape a Marketplacer strategy that supports commercial objectives. This includes defining seller models, category expansion plans, operational processes, and customer experience principles.
Strategy work also ensures Marketplacer is positioned correctly within the broader tech ecosystem, with a clear understanding of how data, orders, and financials move across systems.
Solution Design & Architecture
Marketplacer solution design focuses on building an architecture that supports growth without unnecessary complexity. Cogent2 designs marketplace structures that enable seller scalability, automated workflows, and consistent data flows across your scalable tech ecosystem.
This includes catalogue design, order routing logic, seller governance, and integration patterns that support performance at scale.
Implementation
Implementing Marketplacer successfully is about more than switching the platform on. Cogent2 delivers Marketplacer implementations that are designed around real operational workflows, system dependencies, and commercial objectives.
Our consultants manage the full implementation lifecycle, from discovery and solution design through to configuration, integration, and launch. We work closely with internal teams to ensure seller onboarding models, catalogue structures, order routing, and financial flows are set up correctly from day one.
Implementation is always approached with integration in mind. Marketplacer is configured to work effectively with ERP, ecommerce, payments, and fulfilment systems, ensuring clean data flows and reducing manual intervention. The result is a stable, scalable marketplace that is ready to operate at volume, not a proof of concept that struggles under real-world demand.
Customisation
Marketplacer is a flexible platform, but real marketplaces often require additional capability to support unique operational or commercial requirements. Cogent2 delivers Marketplacer customisation that extends platform functionality while remaining aligned with best practice.
Customisation typically focuses on automating manual processes, improving seller experience, or supporting complex marketplace workflows. This can include bespoke seller tooling, tailored catalogue logic, custom order handling, and integration-specific enhancements that support how your business actually operates.
All custom work is designed to be maintainable, performance-conscious, and tightly integrated with the wider tech ecosystem. The goal is not unnecessary complexity, but practical enhancements that improve efficiency, reduce friction, and help Marketplacer scale with your business.
Project Rescue
Cogent2 supports Marketplacer projects that have stalled or are underperforming. Our team identifies delivery and integration issues, restructures plans, and takes decisive action to restore progress.
The focus is on achieving a stable, scalable marketplace that delivers against its original commercial intent.
Support
Marketplacer is not a fire-and-forget platform. As sellers, products, and transaction volumes grow, ongoing support is essential to maintain performance, reliability, and operational confidence. Cogent2 provides structured Marketplacer support designed to keep marketplaces running efficiently over time.
Support covers monitoring integrations, resolving data or workflow issues, and assisting internal teams with platform changes. We help diagnose seller onboarding problems, order routing issues, catalogue inconsistencies, and integration errors before they impact customers or operations.
Beyond issue resolution, support focuses on continuous improvement. Cogent2 works with teams to iterate on configurations, refine automation, and adapt Marketplacer as business requirements evolve. This ensures your marketplace remains stable, scalable, and aligned with commercial goals as complexity increases.
Localisation & Global Expansion
For businesses growing their marketplace footprint, Cogent2 configures Marketplacer to support international expansion, multi-currency trading, and regional operational requirements.
Integration with tax, payments, and logistics platforms is designed to support growth while maintaining control and operational visibility.
Performance Optimisation
Ongoing optimisation ensures Marketplacer continues to perform as transaction volumes and seller activity increase. Cogent2 monitors integrations, refines workflows, and tunes configurations to maintain efficiency and reliability.
This includes reducing unnecessary system calls, improving automation coverage, and ensuring data accuracy across connected platforms.
Integration
Cogent2 designs and delivers Marketplacer integrations with ERP, ecommerce platforms, payments, logistics providers, and marketing tools. Integration work prioritises stability, performance, and cost control, ensuring systems remain responsive as marketplace volume increases.
Where appropriate, iPaaS is used to automate workflows and manage system load, keeping concurrency usage low and integration costs under control.
Training
Marketplace success depends on confident internal teams and engaged sellers. Cogent2 provides structured training, documentation, and workshops to support Marketplacer adoption across technical and operational teams.
Training focuses on both platform usage and system integration, ensuring teams understand how Marketplacer operates within the wider business and can manage it effectively over time.
Marketplacer Agency
Marketplacer enables retailers and brands to extend their product range through third-party sellers while retaining control of the customer experience. Cogent2 provides specialist Marketplacer services to help businesses design, build, and scale marketplaces that are operationally efficient and tightly integrated with existing systems.
Our team supports Marketplacer across strategy, architecture, integration, and delivery, ensuring your marketplace is designed to perform under real-world volume and complexity.
Get Started
We would love to hear about your brand and projects
FAQ's
How do you handle data security and compliance for Marketplacer projects?
Cogent2 follows strict internal controls to protect your data across implementation, integration, and support. We apply best practice access control, audit-friendly change management, and secure API authentication when connecting Marketplacer to your wider tech stack. We also work with trusted platforms and partners that align with enterprise security expectations, ensuring sensitive marketplace and customer data is handled responsibly from discovery through to live operations.
What does your Marketplacer implementation process include?
We deliver Marketplacer implementations with a focus on operational fit, reliability, and launch confidence. This includes discovery, solution design, platform configuration, seller onboarding models, catalogue structure planning, integration delivery, UAT support, training, and go-live planning. The goal is a marketplace that works properly under real-world volume, not a proof of concept that needs rebuilding after launch.
Do you provide ongoing optimisation after go-live?
Yes. Post-launch optimisation is where marketplaces level up. Our consultants monitor operational workflows, refine automation, and tune integrations to reduce manual work and improve data accuracy. We help improve catalogue quality, seller performance workflows, order routing, and reporting, ensuring Marketplacer continues to run efficiently as seller numbers and transaction volumes grow.
Can you integrate Marketplacer with other systems?
Yes. Cogent2 specialises in integrating Marketplacer with the systems that sit around it, including ecommerce platforms, ERP, payments, fulfilment, WMS, and reporting tools. We map data flows end-to-end, define field-level rules, and build reliable integrations that support real operational processes. Where appropriate, Patchworks can be used as iPaaS to automate and monitor flows, reduce manual intervention, and improve visibility.
What Marketplacer support services do you offer?
We provide structured Marketplacer support designed for teams running real marketplaces at pace. Support includes integration monitoring, issue diagnosis, workflow improvements, seller onboarding support, and guidance on changes as your marketplace evolves. We help keep operations stable, reduce recurring problems, and ensure your marketplace stays aligned with commercial goals as complexity increases.
Can you help if our Marketplacer project is stuck or underperforming?
Yes. Cogent2 is often brought in when a marketplace launch has stalled, integrations are unreliable, or teams are stuck managing too much manually. We assess configuration, data flows, integrations, and delivery approach, then provide a clear plan to stabilise and move forward. Our team can take ownership of the technical delivery and stakeholder coordination so the marketplace gets back on track quickly.
How quickly can you start?
We usually begin with a short discovery or triage session within 3 to 5 working days. For project-based work, we then provide a scoped, costed plan with delivery milestones. For support or fractional-style engagements, we can often allocate resource quickly depending on the type of work and urgency.
Do you work with complex retail setups and high-volume marketplaces?
Yes. Cogent2 is comfortable working with high-volume retailers and complex operational environments. We support marketplaces with multi-warehouse fulfilment, advanced catalogue rules, multiple seller models, and demanding integration requirements. Our focus is always on keeping data clean, processes efficient, and systems performing well as volume scales.
What makes Cogent2 different as a Marketplacer agency?
We go deep and stay practical. Cogent2 combines technical integration expertise with real operational understanding, which is what marketplaces actually need. Our team has worked with leading brands like Gymshark, Castore, Lounge, and many more, and we bring that same delivery discipline to Marketplacer. We focus on stable integrations, efficient workflows, and performance that holds up under scale, because connection matters and marketplaces only work when systems and teams stay connected.
