Support Packages
Your tech ecosystem and integrations are not a one-off job. Whether you’re launching, scaling, or running a high-volume operation, your systems need ongoing care, optimisation, and technical expertise. Our support packages are designed to give you exactly that, clear access to our ERP, eCommerce, and warehouse consultants, regular performance reviews, and hands-on help when it matters most.
From responsive monthly support to fully embedded fractional consultants, we help you stay connected, minimise risk, and ensure your tech stack performs at its best as your business evolves.
Cogent 2 provides client-side services, as an extension of your team.
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We would love to hear about your brand and projects
Starter Support Package
2 Days/Month – For brands launching or beginning to connect their stack.
Designed to support initial growth and help businesses confidently launch or stabilise their ERP, eCommerce, and warehouse systems.
Included
- Up to 2 full days of consulting & support per month
- Expert guidance across ERP (e.g. NetSuite, Dynamics), eCommerce (Shopify, BigCommerce), and WMS
- Integration support for live platforms via Patchworks or embedded iPaaS
- Ticketed access to our UK-based consultants
- Light configuration changes, platform tuning & best practice advice
- Monthly system review & performance insight
Ideal for
Merchants implementing new systems or early in their integration journey, needing structured technical support.
