Netsuite Support
Implementation Support
Our UK based support services cover the whole lifecycle for Netsuite customers, through implementation and the life of Netsuite in a business. Our implementation Netsuite support services include:
Setup Support: Netsuite support for configuration tailored to the you, including setting up locations, subsidiaries, tax codes, and currencies for the UK market.
Netuite Customization: Creating and supporting workflows, scripts, and custom fields to meet unique business requirements.
Integration Support: Connect and support NetSuite integrations with third-party systems such as eCommerce platforms (e.g., Shopify, Magento etc), payment gateways, and logistics providers.
Project Audit & Rescue
Our Project Audit & Rescue Netsuite support is designed to identify the root causes of project challenges and take decisive action to get your implementation back on track. Our consultants conduct in-depth audits of your integrations, workflows, and system architecture to uncover inefficiencies and risks.
If your current implementation partner has struggled to deliver or your team is overwhelmed by the complexity, our UK team step in with proven Netsuite strategies to resolve issues, meet deadlines, and deliver results.
Operational Support Agency
Running a slick operation requires robust , performant systems. Our UK based operational support service is designed to optimise NetSuite for key functions like inventory management, order processing, and eCommerce integration, ensuring every aspect of your business performs efficiently.
Inventory Management: Netsuite support with setting up and managing inventory, including multi-location tracking, demand planning, and stock level alerts.
Order Management: Support streamlining Netsuite order processing workflows, including automation of sales orders, purchase orders, and returns management.
eCommerce Support: Ensuring smooth integration between NetSuite and online stores to sync orders, customers, and inventory.
Financial and Compliance Support
Flawless financial management starts with our NetSuite support, covering UK tax compliance, customised financial reporting, and audit-ready data to keep your operations accurate, compliant, and insightful.
Tax Compliance: Leverage our local knowledge with support configuring UK-specific tax codes (e.g., VAT) and ensuring compliance with Making Tax Digital (MTD) requirements.
Financial Reporting: Netsuite Support Customizing financial reports to meet UK accounting standards and providing insights into profitability, cash flow, and budgeting.
Audit Support: UK based Netsuite Support ensuring that data is accurate and auditable for internal and external audits.
Localisation Support
Navigate the UK Business Landscape with Ease, our NetSuite support tackles UK-specific payroll, post-Brexit trade complexities, and GDPR compliance, ensuring your business stays agile, compliant, and ready for anything.
UK-Specific: Support for UK payroll, bank reconciliation, and compliance with local laws and standards.
Brexit Implications: Netsuite support with post-Brexit trade regulations, such as handling customs duties and cross-border transactions within the EU.
GDPR Compliance: Support ensuring that customer data management practices comply with General Data Protection Regulation (GDPR).
User Training Agency
Empower your teams with our user training support and a responsive UK based help desk to ensure your team gets the most out of NetSuite, resolving everyday challenges with ease.
User Training: Support providing onboarding and ongoing training sessions for staff to maximise NetSuite's capabilities.
Netsuite Support Help Desk: Offering real-time Netsuite support to resolve day-to-day issues, such as troubleshooting errors, system downtime, or user mistakes.
Performance Optimisation
Supercharge Performance & prepare for growth with our UK based NetSuite support for performance optimisation. Our system health checks and scalability planning keep your business running smoothly, even during peak demand.
System Health Checks: Netsuite support regularly reviewing system configurations, workflows, and data integrity to optimize performance.
Scalability Planning: Support preparing the Netsuite for seasonal spikes in demand, such as during holidays or sales events.
Reporting and Analytics
Turning Data into Decisions, our NetSuite support brings your data to life with custom dashboards and advanced analytics, delivering real-time insights and powerful forecasting tools tailored to your business.
Custom Dashboards: UK Support building Netsuite dashboards that provide real-time insights into sales, inventory, and financial performance.
Advanced Analytics: Support Implementing Netsuite tools for forecasting and business intelligence tailored to retail KPIs.
Support & Maintenance
Stay ahead of the curve with our UK based Netsuite support and maintenance service ensuring smooth updates and seamless adoption of new features, keeping you innovative and retail-ready.
NetSuite Updates: Support managing system upgrades and ensuring compatibility with any customizations or integrations.
Feature Rollouts: Netsuite support with the adoption of new NetSuite features or modules that are relevant to retail.
Disaster Recovery and Security
Safeguard your NetSuite ecosystem with our recovery and security services. We provide robust data backup solutions and advanced security enhancements to protect your business from threats and ensure continuity.
Data Backup: Netsuite support Implementing backup and recovery plans for critical business data.
Security Enhancements: Support ensuring your Netsuite ecosystem is secure against cyber threats and unauthorised access.
Strategic Consulting Agency
Drive growth with our UK based strategic NetSuite support. We optimise your operations, reduce costs, and support business expansion, helping you scale across new markets and opportunities.
Process Optimization: Netsuite support for best practices optimising performance operations, reduce costs, and improve efficiency.
Expansion Planning: Supporting retailers in scaling their business, whether through new locations, online marketplaces, or international trade.
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FAQ's
Is NetSuite support delivered securely?
Yes. We follow strict protocols for secure access, including IP restriction, two-factor authentication, and user-level permissions. All tooling we use is ISO 27001 and SOC 2 accredited. Your team controls access, and we work in sandbox or permission-limited roles unless instructed otherwise.
What does your NetSuite support service include?
We cover saved search updates, config changes, script fixes, approvals, user training, and post-deployment cleanup. We also manage issue triage, performance tuning, and day-to-day administration. Whether you need short-term help or long-term support, we’ll keep your system running smoothly.
Do you support NetSuite integrations?
Yes. We support leading iPaaS integrations fully, including mapping adjustments, error queue handling, logic updates, and ongoing monitoring. We also advise on concurrency usage and field-level performance. Our team ensures your data flows reliably between NetSuite and systems like Shopify, Peoplevox, or your 3PL.
Can you help with data issues or errors?
Absolutely. We resolve script failures, transaction errors, import problems, and broken workflows. If your team hits a blocker with records not saving, automations misfiring, or reports not working as expected, we’ll fix the root cause and explain what went wrong.
How quickly do you respond to support requests?
Most requests are picked up within one business day. If you have a retained support plan or ongoing engagement, we offer faster response times and shared Slack or Teams channels. You’ll always deal with a senior consultant who knows your system, not a ticket queue.
Do you offer ongoing or fractional support?
Yes. Our fractional support model gives you regular access to NetSuite experts each month, without needing to hire in-house. We flex the hours up and down as needed, and many clients keep us on standby to handle admin changes, finance config, or integration watchpoints.
Can you support our in-house NetSuite team?
Definitely. We work alongside internal admins, ops teams, and finance users to support more complex configuration, scripting, analytics, or integrations. We’re also happy to train your team, document workflows, and provide backup for bigger change projects.
What makes Cogent2 different from other NetSuite support providers?
We go deep. Our support is delivered by experienced consultants who solve issues properly, not by passing them around. We focus on performance, data flow, and usage quality so your team can work faster and make fewer mistakes. Brands like Gymshark, Lounge, and Castore trust us to keep their stack in top shape.
