Symptoms
- Teams defaulting to manual workarounds
- Poor adoption of new NetSuite variant entry processes
- Requests to revert to pre-implementation methods
Root Causes
- Insufficient user training and change management
- New workflows not adequately addressing team needs
- Lack of incentive for adopting new, more efficient processes
NetSuiteProduct TeamsSales Teams
Impact: Undermines the value of the NetSuite investment, leads to operational inefficiencies, and creates siloed process knowledge, fostering a culture of resistance.
Cogent Approach: We develop targeted change management plans, conduct user acceptance workshops to ensure new workflows are practical, and implement tailored training programmes focusing on operational benefits and efficiency gains.