Symptoms
- Reporting indicates green status, but teams are firefighting
- Commitments are missed despite positive forecasts
- Leadership blindsided by sudden issues near go-live
Root Causes
- Pressure to report 'good news'
- Lack of objective metrics for progress
- Poor visibility into actual task completion
NetSuiteProject MgmtBI
Impact: Erodes trust in the programme leadership, delays critical interventions, and causes reactive decision-making.
Cogent Approach: Establish objective, verifiable metrics for progress reporting (e.g., product attribute completion, integration test pass rates). Implement a 'red-amber-green' framework with clear entry and exit criteria for each status.