Privacy policy

Last updated: 21 May 2025

Cogent2 is committed to protecting your privacy. This policy explains how we collect, use, store, protect, share, and delete your data. It also outlines how we meet Amazon’s Data Protection Policies and comply with UK and EU data privacy laws.

Who We Are

We are a UK-based consultancy that helps businesses integrate and automate their systems using platforms like Amazon SP-API, Shopify, NetSuite, and Microsoft Dynamics. We work closely with retailers to deliver connected, scalable tech ecosystems.

What Data We Collect

Depending on the service we’re providing, we may collect:

  • Your name, email address, and business contact information.
  • Technical data such as platform credentials (if needed for integrations).
  • Information about how our services are used, including logs and diagnostics.
  • System configurations and metadata required to deliver integrations.

We don’t collect personal consumer data unless specifically required and agreed in writing.

How We Use Your Data

We use the data to:

  • Deliver our integration and support services.
  • Configure and manage your Amazon or ERP platforms.
  • Provide support and fix any issues that arise.
  • Meet legal and contractual requirements.

We don’t use your data for marketing without your consent, and we never sell it to third parties.

How We Protect Your Data

Your data is stored securely using trusted cloud providers like AWS. We use encryption, strong passwords, secure logins, and strict access controls. Only approved team members can access your data, and we regularly audit our systems to ensure security.

Who We Share It With

We only share your data when absolutely necessary:

  • With trusted service providers working on your project (under strict confidentiality agreements).
  • With Amazon, if it’s part of your integration setup.
  • With government or legal authorities, but only if required by law.

How Long We Keep It

We only keep your data for as long as we need it to provide our services or meet legal obligations. If you stop working with us, or ask us to delete your data, we’ll do so securely. We follow Amazon’s rules for data retention and deletion.

Your Rights

You have the right to:

  • Ask what data we hold about you.
  • Request changes or corrections to your data.
  • Ask us to delete your data (unless we’re legally required to keep it).
  • Object to how your data is used.

To make a request, email us at andy@cogent2.com.

Amazon Data Compliance

We follow Amazon’s Data Protection Policies at every stage. This includes controlling access to data, using encryption, deleting data on request, and never using your Amazon customer information for anything outside the agreed service.