Proactive support to protect revenue. We manage the tech stack so your team can focus on growth, not firefighting.
Trusted by DTC ops leaders to maintain operational stability.
Three Ways We Deliver Stability
We embed support directly into your operations, tackling issues from the frontend to the back office.
You were told the system runs itself. In reality, constant change and vendor updates create instability. We provide ongoing support that anticipates problems.
You were told integrations just work. The truth is they drift, break, and leak revenue. We manage the data flows between critical systems to ensure consistency.
You were promised a single source of truth. Instead, you have alerts without context. Our AI surfaces silent failures and revenue leaks before they hit your P&L.
Operational Outcomes
Our support model is built around the commercial realities of running a digital business, focusing on uptime, accuracy, and trust.
Platform Expertise
We are not just platform experts. We are experts in how these platforms fail together. We manage the gaps between them.
The Commerce Stack
A managed service that understands the critical dependencies between every part of your technology estate.
Silent Revenue Leaks
These are not theoretical risks. They are frequent, costly issues we actively manage for our clients.
Stock appears available online but cannot be fulfilled from the assigned warehouse location, leading to cancelled orders.
Lost revenue, damaged customer trust, and operational drag from manual order refunds and corrections.
Audit and correct `location_id` mapping in the integration layer. Implement real-time, location-aware inventory updates. Monitor for overselling at a per-location level.
An operator edits an order in Shopify, but the change never reaches the ERP or WMS.
High cost of re-shipping correct items, inventory shrinkage, and erosion of post-purchase trust.
Ensure all downstream systems subscribe to and can process `orders/edited` webhooks. Implement a reconciliation process to compare Shopify orders against ERP/WMS data daily.
The total value of payouts from Shopify Payments does not match the sum of orders recorded in the finance system.
Unreliable financial reporting, wasted accounting resources, and hidden losses from fees, refunds, or chargebacks.
Automate the ingestion of Shopify Payout reports. Build a reconciliation model that accounts for fees, refunds, and currency conversion. Use CogentAI to flag discrepancies automatically.
Customers are able to combine multiple Shopify Scripts and automatic discounts to erode or eliminate product margin.
Direct margin loss, skewed performance metrics, and potential for organised abuse of the checkout.
Centralise discount logic management. Implement a strict testing and QA process for any new script or automatic discount. Use monitoring to alert on orders exceeding a maximum allowable discount threshold.
Why Cogent2
Operational Intelligence
CogentAI is our embedded intelligence layer. It monitors your operations for anomalies that standard alerting tools miss, providing context, not just noise.
Guides & Frameworks
Schedule an initial call to assess your current support model and identify immediate opportunities to reduce operational risk and protect revenue.
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