Every business is different so it important that we spend time with you to understand where you are and what you are trying to achieve for your business. We kick things off by diving deep into and mapping out the tech that you have in place and how it all interacts. We will explore your goals against the platforms in the frame, as well as your processes to identify what’s holding you back and where we can extend and optimise.

Different systems suit different phases of growth, our experienced team have seen it all before.

An Embedded iPaaS is built for scalability and efficiency, but ensuring your customers fully benefit requires the right architecture. We design repeatable, integration templates that deliver robust, self-serve capabilities for your customers. Our integrations light up your onboarding process, automate workflows, and provide fast, reliable data flows across your customers platforms.

Where there are new systems or challenges of complexity to overcome (eg with ERP's which have tend to have a lot of customisation) we are highly experienced designing new and custom flows to lay the track for smooth integration. By focusing on flexible, scalable architecture, we help your customers enjoy fast, painless integrations, allowing them to focus on their core operations / selling their product.

We make integration easy, creating, implementing and configuring integration templates that reduce friction and maximize reliability. From automating processes to handling custom scripting, we create integrations that just work, enabling your customers to launch with or work with your system & their tech ecosystem fast and efficiently. With robust visibility and reporting built into every integration, your customers can stay in control while enjoying an efficient, stress-free experience.

When undertaking an integration project, one of the key things to remember is that (especially if you are launching new ecommerce / erp / warehouses) you need all of the technology to go live on the same date. We are very experienced at programme managing multiple workflows and platform projects simultaneously to make sure customers hit their launch date.

Importantly our programme management team are highly technical, experienced and can smell bullsh*t. We give our customers highly honest and clear sighted visibility of how a project is running and have the resources to intervene if any component is running behind schedule.

Launching finished and well tested platforms is essential to avoiding what can feel like a viking burial. No-one wants to be on that ship getting poked out to sea.

Our experiences with the likes of Gymshark mean we understand clearly that to scale a business effectively, everything in the stack needs to be running at peak performance. Not only to keep stress down on the platforms in play, optimised systems and integrations mean that data flows faster and your mission critical information and reporting is closer to real time.

Lets not forget that usage costs and concurrency limits are a big thing. Spamming systems unnecessarily with calls and syncs not only stresses systems and API's, but also costs more (often at both ends and through the integration).

Our team are highly experienced tuning Patchworks process flows to keep usage down as well as tuning ERP (Netsuite, Dynamics etc), ecommerce and warehouse platforms to do the same.

We meet customers who are mid transformation project and have got into a sticky spot. You may be working with an integrator who seems out of their depth, haven't got the resource to deliver on time, are working to poor design architecture or you have got in over your head with the delivery of a number of complex technologies to a deadline. Our team will parachute in and take decisive action.

Post launch you will need support. The nature of business and running multiple evolving systems will mean that any tech stack isn't a fire and forget. Things will go wrong from time to time and if left can start to build up into a significant level of waste of time, money and impact your customer experience.

With Patchworks you get clear visibility, error reporting / handling and can manage change through the interface if you have the time / resource. If you would like expert engineers and consultants to help you along the way, whether that be ad hoc or engaged monthly you can count on us.

Support isn't limited to issue resolution, it can mean regularly iterating, optimising and adding new systems as you grow. Tending to your platform regularly can help to avoid the onset of big bang, big budget lumpy projects and the associated risks.