Symptoms
- Extended website downtime post-migration
- Order processing failures immediately after go-live
- Payment gateway connectivity issues
Root Causes
- Flawed cutover runbook or lack of one
- Inadequate testing of live integrations
- Insufficient resource allocation for cutover support
ShopifyPayment GatewayOMS
Impact: Significant loss of sales during peak trading, reputational damage, and high pressure on operational teams to resolve critical issues quickly. This breaks first.
Cogent Approach: We develop a comprehensive cutover runbook that details every step, rollback procedures, and communication protocols. We conduct dry runs to simulate the cutover and identify potential bottlenecks.