Symptoms
- Orders failing to import into Bleckmann after cutover
- Incorrect shipping methods applied by Bleckmann
- Customer delivery address issues leading to failed deliveries
Root Causes
- Incomplete UAT scenarios
- Unanticipated data formats from specific channels
- Lack of comprehensive hypercare monitoring
EcommerceBleckmann
Impact: Significant customer service overhead, escalated shipping costs, and reputation damage from missed or incorrect deliveries.
Cogent Approach: Our go-live assurance includes exhaustive UAT planning, tailored hypercare support, and proactive monitoring of order intake to Bleckmann, addressing issues before they cascade to customer impact.