Symptoms
- Orders placed online not appearing in Bleckmann for picking.
- Duplicate orders created in Bleckmann WMS.
- Shipping method mismatches leading to incorrect carrier assignment.
Root Causes
- Incorrect order ID sequencing or generation during migration.
- Incomplete mapping of order line items or shipping details.
- Failure to handle order statuses (e.g., pending, cancelled) correctly.
Ecommerce PlatformOMSBleckmann WMSERP
Impact: Immediate failure to fulfil customer orders, leading to refunds, chargebacks, and potential loss of repeat business. Increased CX workload due to 'where's my order' inquiries.
Cogent Approach: Our consultants establish clear order data ownership and flow definitions, focusing on idempotent processing to prevent duplication. We develop end-to-end test scenarios covering all order states and exceptions.