GXO

With extensive GXO experience in Multi-channel, Omnichannel, and Unified retail, leverage Cogent’s expertise to enhance your eCommerce store's visibility and operational efficiency. Benefit from improved tech stack performance, comprehensive training, and strategic insights. Rapidly scale your business by utilizing Cogent’s proven methods, ensuring organic growth and streamlined operations. Maximize your eCommerce potential with expert guidance and tailored strategies.

Our design for the Source and GXO integration prioritises inventory accuracy and order-to-cash integrity. We typically designate the source system as the master for product data and orders, while GXO owns the authoritative inventory count. A core design decision is the use of a defined schedule for inventory synchronisation to ensure stability while maintaining triggered flows for order injection. This acknowledges a critical trade-off: while immediate inventory sync might seem ideal, scheduled updates often provide a more reliable protection against API rate limits and data drift during peak volumes. We sequence order flow and fulfilment status first to ensure customers are notified promptly. This design ensures finance can close periods with accurate stock valuations while operations rely on stable warehouse instructions.

Cogent2 leverages IPaaS to streamline GXO Integration Agency & Consultants' processes by enabling seamless data integration, reducing manual efforts, and enhancing scalability. Benefits include improved efficiency, faster deployment, real-time data access, and reduced integration costs, facilitating better decision-making and operational agility.

Standard dashboards often hide the issues that cause the most operational drag. A simple 'sync successful' status doesn't reveal when stock levels are drifting or when an order is stuck in a pending state due to a mapping error. We focus on exception reporting, surfacing failures in order injection, tracking updates, and inventory reconciliation before they impact the customer. Highlighting these gaps allows your team to address specific data mismatches rather than searching for the cause of a wider fulfilment delay.

Post-launch handover ensures that your finance, operations, and CX teams take full ownership of the new operating model. Operations staff are trained to verify daily order transfers to GXO, while finance learns to reconcile inventory levels and fulfilment costs. CX teams receive guidance on reading integration alerts to proactively manage order exceptions. We deliver operational documentation that explains where every data record lives and the protocols for each exception type. This documentation is written for the people running the business, not as a technical reference, ensuring your team can manage daily checks and alert responses confidently.

Post-launch, we provide operational ownership through monitoring that tracks the health of your order and inventory flows. We aim to catch technical exceptions before they disrupt the warehouse floor or customer service teams. By prioritising and escalating issues based on commercial impact, we prevent reconciliation debt from building up and help keep fulfilment consistent during peak trading.