Stokly ERP and GXO
Integration Agency & Consultants
Operational pressure often peaks when month-end stock counts don't reconcile with Stokly ERP. At low volumes, manual workarounds can mask the gaps, but at scale, delays in posting fulfilment status back from GXO impact customer satisfaction and return rates. This integration ensures Stokly ERP remains the definitive system of record for inventory and orders while GXO manages the physical movement of goods without data drift.
Auditing Stokly and GXO system gaps
We connect your Stokly ERP and GXO systems quickly, supporting ERP and WMS/3PL integration projects. Our consulting services are valuable because our system audit identifies inefficiencies and integration gaps between Stokly ERP, GXO, ERP, and WMS/3PL platforms. This enables our consultants and your team to take decisive action, ensuring your technology ecosystem runs efficiently. With our expertise, you can deliver a reliable experience to your customers and keep your operations running smoothly as your business grows.
Solution Design
Our design for Stokly ERP and GXO prioritises inventory accuracy and fulfilment velocity. Stokly ERP typically acts as the master for product data and customer orders, while GXO manages physical inventory truth. We usually implement near real-time order injection to GXO to trigger picking, but stock level updates back to Stokly may be batch-processed. This trade-off ensures the system of record remains stable while protecting against overselling during peak periods. High-frequency inventory updates can increase system load, so we calibrate sync intervals to balance data freshness with reliability. This design allows finance to reconcile accounts within Stokly ERP comfortably while warehouse operations maintain the speed required for shipping deadlines. Precise SKU mapping ensures that physical stock movements in GXO always align with the digital item master in Stokly.
Mapping order flows and stock synchronisation
This integration manages the data flow between Stokly ERP and GXO. Orders typically post from Stokly to GXO to initiate picking, while fulfilment status and tracking information are returned once the warehouse confirms the shipment. We apply mapping rules to ensure every item in Stokly corresponds to the correct record in GXO. Inventory levels are synchronised to protect available-to-sell quantities by pushing stock updates from GXO back to the ERP. Monitoring is embedded into the process to catch mismatches or posting delays before they impact delivery. This ensures your ERP reflects the actual status of your warehouse movements and available inventory.
Orchestrating secure flows on enterprise infrastructure
Leveraging IPaaS with ISO 27001 and SOC 2 and above security accreditations, Stokly ERP and GXO integrations are delivered efficiently and securely. IPaaS connects ERP and WMS/3PL systems, automating data flows between Stokly ERP, GXO, and WMS/3PL platforms. This approach reduces manual effort, supports scalability, and ensures compliance, with ISO 27001 and SOC 2 and above as the minimum security standards for all integrations involving Stokly ERP and GXO.
Surfacing order drift and reconciliation errors
Standard dashboards often hide the issues that matter most, such as order status drift or SKU mapping errors between systems. Our approach surfaces these operational exceptions early. Rather than waiting for a complaint about a late shipment, we can monitor the time an order remains in a 'pending' state between Stokly ERP and GXO. We identify reconciliation gaps where the quantity sold does not align with the physical stock movements. This visibility allows your operations team to address specific failures, such as blocked orders or failed status updates, before they impact the warehouse or lead to inaccurate inventory reporting.
Operational handover for inventory and finance teams
Handover ensures your finance and operations teams own the daily integration workflow. We train staff on how to monitor order injection from Stokly ERP to GXO and manage SKU mapping within both systems. Finance teams learn to reconcile GXO fulfilment status against Stokly orders for month-end stock counts. Operations teams are taught to read alerts from the integration layer to resolve sync errors before they impact customer delivery dates. All documentation is written as an operational manual rather than a technical specification. This ensures the team knows how to handle common exceptions like SKU mismatches or tracking delays. Training is anchored in your specific design, providing absolute clarity on data ownership and required weekly checks.
Managing exceptions and preserving data integrity
We provide ongoing operational support for the Stokly ERP and GXO integration to prevent technical issues from becoming warehouse bottlenecks. This includes monitoring for sync failures, SKU mapping errors, and tracking update delays before they impact customer service. If an order fails to inject or a status update stalls, we identify the root cause and manage the resolution. Our focus is preserving inventory integrity and fulfilment velocity. By surfacing exceptions through the integration layer, we ensure your team has the visibility required to maintain accurate stock levels in Stokly while GXO handles the physical movement. This proactive management keeps your month-end reconciliation clean and your shipping dates reliable.
Common failures
Silent cancellation failures
Operational impact: Attempting to cancel an order in Stokly after it has transitioned to a certain status in GXO can result in a failure. Stokly marks the record as 'Cancelled', but the GXO warehouse may still ship the goods. This results in the customer being refunded while the stock leaves the building, creating a physical loss and an inventory reconciliation gap.
VAT and customs data gaps
Operational impact: For international orders, if Stokly VAT codes are not explicitly mapped to GXO's required format, shipments are frequently held at the border. Without correct commercial invoice details in the manifest, the carrier cannot clear the goods. This leads to delivery delays, returned parcels, and unexpected surcharges.
Partial fulfilment and line-item drift
Operational impact: GXO often batches multiple Stokly order lines into a single tracking number. If the integration does not parse the response by line-item ID, Stokly may leave individual items as 'Unfulfilled' even after they have shipped. This creates a sync illusion where the warehouse is empty but the ERP still shows open demand, leading to inaccurate procurement and customer service confusion.
Frequently asked questions
Can we cancel orders in Stokly after they have been sent to GXO?
Cancellations must be handled with caution. If an order has already reached a certain stage in the GXO warehouse process, a cancellation in Stokly may not stop the physical shipment. In this scenario, Stokly records the order as cancelled, but the goods still leave the warehouse. We recommend defining a clear point where orders are 'locked' for fulfilment.
How are international VAT and customs data handled?
International shipments require precise data mapping. Stokly VAT codes must be mapped to the GXO customs format. If this mapping is missing, international orders may lack the necessary commercial invoice details, causing them to be held at the border by carriers.
Why do some order lines remain 'Unfulfilled' in Stokly after GXO has shipped them?
This can occur when shipment confirmations batch multiple order lines together. If the integration does not parse the response by individual line-item ID, Stokly may not recognise which specific items have been despatched. This leads to inaccurate reporting where items appear to be in stock but are actually processed.
Does the integration support partial shipments and split deliveries?
Yes, provided the line identifiers remain consistent. If order lines are modified in Stokly after being sent to GXO, the partial shipment update from the warehouse may fail to link back. The integration must maintain a strict connection between the warehouse shipment data and the ERP identifiers to ensure accurate invoicing.