Stokly ERP and Salesforce Commerce Cloud
Integration Agency & Consultants
Operational pressure between Salesforce Commerce Cloud and Stokly ERP usually spikes when order volumes climb and financial reconciliation becomes a manual burden. At scale, mismatches between storefront sales and ERP inventory records create a backlog of variance that can lead to overselling or cancelled orders. Our approach focuses on the order-to-cash lifecycle, ensuring that Salesforce orders flow into Stokly for accurate fulfilment and financial reporting. By establishing clear rules for which system owns the stock count, teams can maintain inventory accuracy and reliable delivery promises even during peak trading.
Audit of ERP gaps and inefficiencies
We connect your Stokly ERP and Salesforce Commerce Cloud quickly, supporting your ecommerce and ERP integration needs. Our consulting services are valuable because our system audit services uncover inefficiencies and integration gaps between Stokly ERP, Salesforce Commerce Cloud, and your wider ecommerce ecosystem. This enables both our consultants and your team to take decisive action, ensuring your ERP and ecommerce platforms work efficiently together. As a result, your technology runs smoothly, helping you deliver an excellent experience to your customers.
Solution Design
Our design for Salesforce Commerce Cloud and Stokly ERP prioritises inventory integrity and financial reconciliation. Stokly typically acts as the source of truth for stock levels, while Salesforce captures primary order data. A critical trade-off is often made between real-time inventory updates and API performance. High-frequency updates protect against overselling during flash sales but increase system load, so we implement a balanced sync frequency based on your volume. We sequence order-to-cash flows first, ensuring financial records post correctly to Stokly for reconciliation. This architecture allows finance teams to close the month off verified records while ecommerce teams rely on accurate stock availability on the storefront.
Mapping data flows and fulfilment triggers
The integration creates a structured data flow where Salesforce Commerce Cloud captures customer demand and Stokly ERP manages the fulfilment lifecycle. Inventory levels are typically pushed from Stokly to Salesforce at defined intervals to protect the available-to-sell count. When a customer completes an order, the record is consumed by Stokly for pick, pack, and despatch operations. Validation occurs at the record level to flag skipped orders or SKU mismatches before they reach the warehouse. This process aims to keep inventory availability in the storefront synchronised with physical stock levels in the ERP to manage the risk of overselling.
Secure orchestration on compliant integration platforms
Leveraging IPaaS with ISO 27001 and SOC 2 and above accreditations enables secure, efficient integration between Stokly ERP and Salesforce Commerce Cloud. This approach connects ERP and ecommerce systems, automates data flow, and reduces manual effort. Stokly ERP and Salesforce Commerce Cloud benefit from real-time, reliable connections, while ecommerce businesses gain scalability and robust security. Using an IPaaS platform ensures compliance, data protection, and simplified management for complex integrations.
Monitoring the order to cash cycle
Standard dashboards often fail to show why a specific order failed to sync. Our approach provides visibility into the data, surfacing issues like missing tax codes or SKU mismatches before they become fulfilment delays. We monitor the health of the connection between Stokly and Salesforce, alerting your team to bottlenecks in the sync queue. This oversight moves your operation away from reactive troubleshooting and toward proactive management of the order-to-cash cycle. By identifying errors at the record level, your team can resolve data gaps without waiting for a customer to complain about a missing shipment.
Establishing operational ownership and exception handling
After launch, your finance, operations, and ecommerce teams must adopt operational ownership of the integration. We hand over an operating model that defines where data lives and who owns common exceptions. Training focuses on the practical checks required to maintain synchronisation between Salesforce Commerce Cloud and Stokly ERP. We show teams how to monitor order status, handle sync failures, and reconcile sales data against records in Stokly. Your CX team learns how to interpret stock availability to manage customer expectations. Documentation is provided as an operational reference for the people running the business, not a technical archive for IT. This ensures the team can resolve mismatches before they impact fulfilment.
Governance and stability during seasonal peaks
Post-launch, our support model ensures the integration remains stable as order volume grows. We provide ongoing monitoring and defined escalation paths for technical issues. This includes identifying sync errors and refining data mapping to keep pace with changes in your Salesforce Commerce Cloud storefront or Stokly ERP configuration. We work to prevent technical debt from accumulating and slowing down operations. Our team monitors for data drift, ensuring that the connection stays reliable during seasonal peaks and promotion cycles.
Common failures
Inventory latency and overselling
Operational impact: Salesforce Commerce Cloud sells stock that Stokly has already allocated, leading to overselling during peak periods. This forces the customer service team to cancel parts of Sales Orders, while the finance team processes refunds and adjusts journals. Inflated safety stock buffers are often used to compensate, tying up capital in unnecessary inventory.
Prevention / Action: Stokly must be configured as the definitive source of truth for inventory. The integration logic should push available stock figures to SFCC on a frequent, scheduled basis. This process requires robust queue handling and retry strategies to manage API rate limits and ensure updates are not lost during high-volume sales events.
Product catalogue mismatches
Operational impact: A new product variant created directly in Salesforce Commerce Cloud will not have a corresponding SKU in Stokly. This causes order synchronisation to fail, creating exceptions that the operations team must manually resolve. These 'failed order' scenarios delay fulfilment and require manual data correction in both systems.
Prevention / Action: Define Stokly as the master for all product and SKU data. The integration's order processing logic must validate that a Stokly SKU exists for every line item before attempting to create the Sales Order. All new product creation and maintenance must follow a strict workflow that starts in Stokly and synchronises out to the SFCC catalogue.
Delayed or missing dispatch confirmations
Operational impact: When Stokly confirms a dispatch, a failure to update the corresponding order in SFCC means the customer never receives a shipping confirmation email. For payment models that capture funds on shipment, this also delays payment. The finance team is then left to reconcile fulfilled Sales Orders in Stokly against payouts that have not yet been triggered.
Prevention / Action: The integration must ensure dispatch events from Stokly reliably trigger a fulfilment update on the SFCC Order object, including the carrier and tracking numbers. This update process should be treated as a high-priority, queued job with comprehensive monitoring and exception handling. The operational process should be designed so that payment capture is directly triggered by this fulfilment confirmation from the ERP.
Incomplete order data transfer
Operational impact: Custom data, like gift messages or special handling notes captured on the SFCC order, can be lost if not correctly mapped to the Stokly Sales Order. This leads to fulfilment errors and a poor customer experience. The warehouse and CX teams then deal with the consequences of missing critical information that was provided by the customer at checkout.
Prevention / Action: A detailed data mapping exercise is essential during the design phase, accounting for all standard and custom SFCC Order attributes. The integration must map these to specific fields on the Stokly Sales Order. An exception handling process should be established to flag orders containing unmapped data for manual review, preventing them from failing silently or being processed incorrectly.
Frequently asked questions
How do we ensure our Salesforce Commerce Cloud inventory is accurate if Stokly ERP is our stock master?
Stokly ERP typically acts as the central source of truth for all inventory. The integration updates stock levels in Salesforce Commerce Cloud based on any changes in Stokly, such as receiving new stock or fulfilling orders from other channels. This ensures the 'Available to Sell' quantity on your storefront accurately reflects warehouse reality, preventing overselling during high-demand periods.
What happens if a product SKU is changed in Salesforce Commerce Cloud but not in Stokly?
In most implementations, Stokly ERP is the master system for the product catalogue. If a SKU is misaligned between the two systems, any new Sales Order from Salesforce Commerce Cloud for that product will fail to create in Stokly. This halts the fulfilment process for that specific order, requiring manual data correction to resolve the mismatch before the item can ship.
How does the integration handle the order-to-cash process?
When an order is captured in Salesforce Commerce Cloud, a corresponding Sales Order is created in Stokly ERP to trigger the fulfilment workflow. Once the warehouse despatches the goods, Stokly sends an Item Fulfilment record back to Salesforce Commerce Cloud to update the order status and supply tracking information. This keeps the customer informed and ensures financial data in Stokly correctly reflects the completed sale.
We run flash sales; how can we prevent overselling between the two systems?
Preventing overselling depends on a frequent stock sync from Stokly ERP to Salesforce Commerce Cloud. As Stokly's inventory level is decremented by incoming orders, the new total is pushed to the website on a defined, frequent schedule. This architecture minimises the time window where the storefront could sell stock that has already been allocated by the ERP, which is the primary cause of overselling and cancelled orders.