Stokly ERP and Scayle
Integration Agency & Consultants
At scale, the gap between Scayle sales and Stokly ERP financial records usually widens until month-end reporting becomes a manual recovery exercise. This integration closes that gap by automating the order-to-cash cycle and ensuring inventory valuation remains accurate. We prioritise Stokly as the system of record for product truth while Scayle handles high-performance storefront operations. This ensures that when volume peaks, your finance and ops teams can trust the numbers without chasing reconciliation debt across disconnected systems.
Audit of Stokly and Scayle architecture
We connect your Stokly ERP and Scayle quickly, ensuring your ERP and Ecommerce platforms work together efficiently. Our consulting services are invaluable, with our system audit services providing a thorough review of your technology landscape. This enables both our consultants and your team to identify and address issues, helping your Stokly ERP and Scayle integrations support smooth Ecommerce operations. By resolving inefficiencies, we help your tech ecosystem run efficiently, so you can deliver a great experience to your customers.
Solution Design
We architect the Stokly ERP and Scayle integration with Stokly as the master for product data and financial truth. A primary design decision involves the inventory sync: we typically push sellable stock levels from Stokly to Scayle on a defined cadence to protect against overselling. Order data flows from Scayle to Stokly to initiate fulfilment, where status updates then move back to the storefront. This design prioritises financial rigour, ensuring that month-end reconciliation in Stokly reflects actual sales and stock movements. The trade-off is a slight intra-day lag in storefront stock levels in exchange for high system stability during peak trading. The operating model ensures finance closes the month in Stokly while ecommerce teams maintain a high-performance storefront in Scayle.
Mapping data flows and SKU hierarchy
The integration maintains a strict hierarchy with Stokly ERP acting as the system of record for product master data and financial truth. Scayle initiates the process by capturing orders and customer data, which then post to Stokly for fulfilment. We implement mapping rules to ensure Scayle variant data aligns with Stokly SKUs to prevent order errors or duplicated records. Inventory levels push from Stokly to Scayle to protect the available-to-sell balance across locations. Monitoring is embedded into every flow to catch sync errors or missing records before they impact your financial reporting or fulfilment speed.
Secure orchestration via accredited middleware platforms
Leveraging IPaaS with ISO 27001 and SOC 2 and above security accreditations, Stokly ERP and Scayle integrations are delivered securely and efficiently for ERP and Ecommerce needs. IPaaS enables Stokly ERP and Scayle to connect Ecommerce platforms with robust data protection, automating processes and reducing manual effort. This approach ensures compliance, scalability, and reliability, making integrations straightforward while maintaining the highest security standards.
Monitoring transaction health and inventory drift
Clear visibility and reporting are vital when implementing Stokly ERP and Scayle, as they ensure accurate data flow between ERP and Ecommerce platforms, minimising errors and supporting informed decisions. Stokly ERP and Scayle integrations require precise oversight to maintain Ecommerce efficiency. Cogent2 delivers this through real-time dashboards, automated alerts, and detailed reporting, giving you confidence in your data and the ability to address issues promptly.
Establishing ownership boundaries for internal teams
Handover focuses on how your finance, operations, and ecommerce teams own the integrated data flow. We provide an operational operating model that defines where SKU truth and financial records live. Finance learns to monitor reconciliation between Scayle sales and Stokly records, while operations teams are trained to manage fulfilment status and stock sync alerts. We document the specific triggers for each flow so your team knows what to check daily and how to respond if a sync requires attention. This documentation is written as a practical manual for running the business, ensuring your team can maintain data integrity and accurate reporting as you scale.
Managing operational drift and sync exceptions
Support focuses on preventing operational drift between Stokly and Scayle. We monitor the integration for SKU mapping failures, price inconsistencies, and fulfilment delays that could otherwise stall your month-end close. Our team manages the integration layer and monitors for sync exceptions, surfacing issues before they affect your financial reporting. When an order fails to post or inventory levels diverge, we provide the context your ops and finance teams need to resolve the exception. This ensures the order-to-cash process remains stable even during high-volume sales periods.
Common failures
Mismatched product identifiers
Operational impact: When a SKU in Scayle does not have a 1:1 match in Stokly ERP, products can appear on the storefront with incorrect stock levels or pricing. At scale, this leads to overselling, order exceptions for the CX team, and manual data correction by the merchandising team. If entire product lines fail to synchronise, it results in lost revenue as they are not available for sale.
Prevention / Action: Stokly ERP must be the single source of truth for all product master data, especially the SKU. The integration should enforce a strict validation check on product creation or update events from Scayle. Any product variant without a corresponding, active SKU in the ERP must be quarantined in an exception queue for the operations or ecommerce team to review and resolve before it impacts the live catalogue.
Inventory latency and overselling
Operational impact: Delays in synchronising stock levels from Stokly ERP to Scayle result in the website selling stock that is not available, especially during promotions. This erodes customer trust and creates significant work for the CX team who must manage cancelled orders and communications. It also disrupts fulfilment team workflows with stock-outs for items already on pick lists, and requires the finance team to process unnecessary refunds.
Prevention / Action: Do not rely only on slow, scheduled batch updates for stock levels. Inventory synchronisation should be near real-time, triggered by stock-changing events in Stokly ERP such as goods-in, stock adjustments, or the fulfilment of an order from another channel. For sales from Scayle, the integration should create an immediate allocation or sales order in Stokly to reserve the stock, preventing it being sold elsewhere.
Order cancellation and amendment failures
Operational impact: If a customer cancels an order in Scayle but the instruction fails to reach Stokly ERP before dispatch, the item is shipped unnecessarily. This wastes fulfilment labour and shipping costs, and creates a poor customer experience. The returns team then has to process an item that should never have left the building, and finance must account for the wasted operational cost.
Prevention / Action: Integration logic must be sequenced to handle cancellations correctly. An order cancellation in Scayle should trigger a priority request to the ERP. Before generating a picklist, the fulfilment integration should always query the latest order status in Stokly, not rely on its original instruction. Use monitoring to create exception reports for orders that are cancelled in Scayle but not successfully voided in the ERP within a defined time window.
Inaccurate financial reconciliation
Operational impact: Discrepancies between Scayle order totals (including discounts and taxes) and the corresponding Sales Orders in Stokly ERP create significant reconciliation challenges for the finance team. This leads to time-consuming manual investigations at month-end to match payout reports with revenue data logged in the ERP. Persistent mismatches risk inaccurate VAT calculations, flawed financial reporting, and an unreliable order-to-cash process.
Prevention / Action: Design the integration with meticulous field mapping for all financial data points, including item prices, promotional adjustments, shipping charges, and VAT. The logic should validate that the sum of the lines on the Stokly Sales Order matches the grand total of the source order in Scayle. Any order that fails this check should be flagged in an exception queue for immediate review by the finance team, rather than being allowed to post incorrectly.
Frequently asked questions
Which system holds the master record for product data?
Stokly ERP is the definitive source of truth for product master data, including the SKU, inventory levels, and pricing. Product information is created and managed in Stokly and then synchronised to Scayle. This model prevents discrepancies, ensuring that the price and stock levels shown on the Scayle storefront always match the master item records in the ERP.
How does this integration help accelerate our month-end close process?
The integration automates the flow of sales data from Scayle into Stokly ERP, removing the need for the finance team to manually key in or reconcile sales orders. Because every Scayle transaction creates a corresponding, correctly coded entry in Stokly, your financial reports can be generated directly from the ERP. This significantly reduces the time and error risk associated with producing accurate P&L and revenue reports at month-end.
What is a common failure point in synchronising stock levels?
A common failure occurs when inventory updates are not correctly triggered after an order is placed on Scayle, leading to overselling. Stokly ERP must be configured to decrement inventory only when a Scayle sales order is successfully created in the ERP. Without this clear trigger, you risk selling stock on the website that is no longer available, creating a poor customer experience and manual effort to resolve backorders.
What happens if an order is cancelled in Scayle after it has synced to Stokly ERP?
If a sales order from Scayle exists in Stokly ERP, a cancellation in Scayle must trigger a corresponding cancellation or reversal in Stokly to be effective. If this workflow is not built, the order may still be passed for fulfilment, leading to an incorrect shipment and a costly return. A properly configured integration ensures order status changes are communicated back to the ERP from Scayle to stop the fulfilment process.
Our brand has a complex catalogue. How does the integration handle product variants?
Stokly ERP acts as the master for all product data, requiring a strict 1:1 relationship between a product variant in Scayle and a unique SKU in Stokly. This ensures accurate stock tracking for each specific size or colour. If a new variant is created in Scayle without a corresponding item record in Stokly, the integration will typically fail for that product, preventing orders from syncing and inventory levels from being updated.