Sustaining confident, high-volume fulfilment is only possible with a robust support framework. We provide the expertise and governance to keep your GXO operations predictable and resilient.
Operator-led advisory for complex retail logistics.
Trusted by leading retailers
Who owns what, when
Predictable GXO performance relies on clear support boundaries and proactive monitoring. We help define an operating model that delivers ongoing stability and control.
Establish clear escalation paths and performance review cadences to maintain GXO accountability and service levels.
Streamline incident management from detection to resolution across your internal teams and GXO's operations.
Equip internal teams with the knowledge and tools to effectively support and manage GXO operations day-to-day.
Why Cogent2
Misaligned expectations, poor visibility, and slow issue resolution erode trust and impact customer experience. Our operator-led approach addresses the commercial realities of GXO support.
20+
Years Retail Experience
Tier-1
Logistics Expertise
Global
Market Understanding
Operator-led
Engagement Model
Effective GXO support moves beyond reactive firefighting. CogentAI provides the intelligence layered over your logistics data to pre-empt issues, analyse patterns, and provide actionable insights.
"Proactive visibility is the bedrock of stable GXO operations. It shifts support from reactive clean-up to strategic control."
Proactive vs. Reactive: Impact on GXO Operational Incidents
Capabilities
We provide dedicated support expertise to ensure your GXO partnership delivers consistent performance and predictable costs.
Connected Ecosystems
Effective GXO support isn't isolated; it demands a clear view across your entire commerce ecosystem to diagnose and resolve issues.
Commerce Platforms
ERP & Financials
Marketplaces
Customer Service
Integration & Intelligence
Operational Intelligence
Many GXO operational issues stem from a lack of predefined support processes and clear data ownership. We diagnose and rectify these systemic issues.
Impact: Lost sales, customer dissatisfaction, increased carrying costs, and manual workarounds.
Cogent Approach: We establish clear inventory ownership rules, implement automated reconciliation workflows, and define detailed discrepancy resolution playbooks with GXO.
Impact: Increased finance team workload, cash flow forecasting inaccuracies, and potential for overpayments.
Cogent Approach: We build data correlation rules against operational metrics, advise on GXO invoice data standardisation, and implement monitoring to flag anomalies for rapid review.
Impact: Customer churn, damaged brand reputation, and reactive scrambling to resolve issues under pressure.
Cogent Approach: We design and implement real-time operational dashboards, integrate GXO status updates into internal systems, and define proactive alerts for critical fulfilment exceptions.
Deep Integration Expertise
Our team brings decades of direct operational experience with GXO and the technologies that surround it, ensuring our support advice is grounded in practical realities.
Foundational Strategy
Defining the GXO operating model and data flows.
Operational Interlocks
Reconciliation, reporting, and exception handling.
Continuous Optimisation
Evolving performance and future-proofing the partnership.
Data Harmonisation
Predictive Models
Anomaly Detection
Automated Insights
Future-Ready Operations
AI transforms GXO support from reactive issue patching to proactive operational intelligence. By analysing historical patterns and real-time data, we can anticipate potential disruptions before they impact fulfilment.
This predictive capability allows you to address inventory discrepancies, carrier delays, and resource bottlenecks with lead time, shifting management effort from crisis response to strategic optimisation. It's about maintaining operational confidence, even at scale.
Knowledge Base
Working Together
Strategic guidance to establish best-practice support frameworks, define SLAs, and develop robust resolution processes for GXO.
Implementing and managing operational intelligence tools (including CogentAI) for early detection of GXO issues and performance optimisation.
Providing a dedicated expert to embed within your team, managing GXO escalations, coordinating issue resolution, and developing internal capabilities.
Don't let GXO operational complexities undermine your fulfilment. Partner with us to build a proactive, resilient support framework.
