Stokly ERP and Seko
Integration Agency & Consultants
Inventory levels start drifting when sales volume outpaces manual stock updates between Stokly ERP and Seko. In many implementations, the gap between a sale and a recorded pick creates overselling and fulfilment delays. This integration ensures Stokly ERP remains the system of record for financials and items, while Seko manages real-time warehouse operations, protecting order-to-cash integrity. High-volume merchants use this connection to prevent the operational drift that leads to stockouts and manual data correction.
Audit of ERP and WMS dependencies
We connect your Stokly ERP and Seko quickly, ensuring your ERP and WMS/3PL integrations work efficiently. Our consulting services are invaluable, with our system audit services providing a thorough review of your tech stack. This enables our consultants and your team to identify and resolve issues, helping your Stokly ERP, Seko, and WMS/3PL systems run smoothly. By addressing inefficiencies and integration gaps, we support your business in delivering a reliable experience to your customers.
Solution Design
We treat Stokly ERP as the system of record for financial and item data, while Seko manages the operational state of fulfilment. A core design decision is balancing inventory sync frequency with system performance. Typically, we push stock updates from Seko to Stokly frequently to protect against overselling, while managing financial postings on a cadence that simplifies reconciliation. We sequence order flows so that Stokly validates data before transmission to Seko, reducing the risk of manual errors at the warehouse. This design ensures finance can use Stokly as the authoritative source for month-end reporting, while the operations team relies on Seko for accurate fulfilment timing and stock accuracy.
Mapping order flows and stock synchronisation
The integration establishes Stokly ERP as the master for item and customer data, ensuring Seko receives accurate product details for every order. Orders post from Stokly to Seko on a defined schedule once they are approved for fulfilment, preventing warehouse activity on unverified payments. As Seko picks and packs, shipment confirmations and tracking details flow back to Stokly to update the financial ledger and order status. We implement mapping rules to ensure SKUs match between systems. Monitoring is used to detect transmission failures or stock mismatches, ensuring the two systems remain synchronised without the need for manual data exports or continuous oversight.
Secure orchestration via accredited middleware
Leveraging IPaaS with ISO 27001 and SOC 2 and above security accreditations enables secure, efficient delivery of Stokly ERP and Seko integrations, connecting ERP, WMS/3PL, and other systems. Stokly ERP and Seko benefit from automated, reliable data exchange, while WMS/3PL integration is simplified. IPaaS platforms ensure compliance, reduce manual effort, and support scalability, making complex integrations for Stokly ERP and Seko both secure and manageable.
Identifying exceptions before month end close
Visibility depends on knowing exactly where an order sits in the cross-system workflow. Dashboards that only show "success" or "failure" are insufficient for high-volume retail. We surface the specific operational exceptions that matter, such as SKUs that exist in Stokly but are missing in Seko, or shipment updates that failed to post back to the ERP. By identifying these hidden issues before they compound, your team can resolve data mismatches during normal working hours rather than during a stressful month-end close. Our platform monitors the integrity of the data flow, ensuring that if a record stalls, the right team is notified to act immediately.
Functional handover for operations and finance
Handover ensures your finance, operations, and ecommerce teams own the system once it is live. We provide operational documentation written for the people running the business, not just technical reference. Finance learns to reconcile Stokly ERP records against Seko shipment data, while operations teams manage alerts for order transmission or stock updates. Training is anchored in your specific design, covering daily checks and month-end reconciliation. We define ownership for each exception type, ensuring your team can identify whether a fulfilment issue originates in the ERP or with the 3PL. This ensures the integration remains an understood operational asset.
Governance of long term data integrity
Support focuses on maintaining the integrity of your order and inventory flows long after launch. We providing monitoring to detect and resolve data transmission errors before they impact your warehouse operations or financial reporting. If an order stalls between Stokly ERP and Seko, we use clear processes to ensure the issue is addressed. We monitor the integration behaviour and coordinate with your team to maintain data accuracy as your order volume grows. This ensures your teams can focus on fulfilment and sales while we ensure the connection between your ERP and 3PL remains reliable.
Common failures
Inventory latency and overselling
Operational impact: Stock levels from Seko update Stokly on a delay, but sales continue to be placed on the ecommerce storefront. This results in overselling, forcing the customer service team to cancel parts of Sales Orders and the finance team to process corresponding refunds. This directly erodes customer trust and increases the manual workload on operational teams.
Prevention / Action: The integration should use the fastest available mechanism to sync inventory changes from Seko back to Stokly, treating Seko as the source of truth for physical stock. For high-velocity SKUs, a safety stock buffer should be configured within Stokly to provide a cushion against minor sync delays. All inventory feeds must have robust monitoring to flag failures or significant delays.
Mismatched item master data
Operational impact: A new SKU is created in Stokly but the record is not successfully passed to Seko before a customer places an order for it. This causes the Sales Order to be rejected by Seko's inbound queue. The order is now blocked, requiring an operations team member to manually investigate, correct the item data in one of the systems, and re-submit the order for fulfilment.
Prevention / Action: Stokly ERP must be designated the single source of truth for item master data. The integration process for creating new items must be SEQUENCED to ensure a new SKU is confirmed as valid within Seko before that SKU is made available to sales channels. Exception handling should immediately alert the merchandising or operations team if an item fails to create in the warehouse system.
Order cancellation out-of-sequence
Operational impact: A customer cancellation is actioned in Stokly, but the instruction arrives at Seko after the warehouse team has already picked and packed the order. This leads to an unwanted dispatch, incurring unnecessary shipping and returns-processing costs. It also creates a poor customer experience, as the customer receives an item they explicitly cancelled, forcing them to engage with the returns process.
Prevention / Action: Cancellation requests must be handled as a high-priority, time-sensitive event in the integration logic. The process must check the order's real-time status in Seko before attempting cancellation. If the order has passed the cut-off point for cancellation (e.g. 'picking'), the integration should automatically flag the request as 'too late' in Stokly, enabling the CX team to correctly advise the customer to follow the standard returns process.
Delayed or partial shipment confirmations
Operational impact: Seko dispatches an order, but the shipment confirmation containing the tracking number is not immediately sent back to Stokly. This leaves the customer service team without the information needed to answer customer queries, and delays the triggering of invoicing and revenue recognition journals in Stokly's finance module. If partial shipments are not handled correctly, the entire order can appear unfulfilled until the final item is dispatched.
Prevention / Action: The integration design must specify how shipment confirmations are processed, particularly for partial shipments. Where possible, the logic should create a distinct Item Fulfilment in Stokly for each tracking number received from Seko, rather than waiting for the entire Sales Order to be complete. This ensures that tracking data is sent to the customer promptly and that financial processes can be tied to actual dispatch events.
Frequently asked questions
Which system holds the master record for product information?
Stokly ERP is the designated source of truth for the core item record, including the master SKU, pricing, and descriptions. This item master data is then synced to Seko to build its product catalogue. This ensures that when a sales order flows from Stokly to Seko, the SKU is recognised and can be fulfilled without data conflicts.
How does the integration prevent overselling when stock levels are constantly changing in Seko?
The integration establishes Stokly ERP as the central record for inventory, but it constantly receives stock adjustments from Seko. When Seko processes a shipment, completes a stock take, or receives new goods, an inventory update is sent to the corresponding item record in Stokly. This ensures sales channels have an accurate stock level, preventing the sale of items that have just been picked in the warehouse.
How are product bundles sold in Stokly ERP handled by the Seko integration?
This is a common failure point that requires careful configuration, as sending a 'bundle' SKU to Seko will cause the Sales Order to be rejected. The integration must be set up to decompose the single bundle SKU from Stokly into its multiple component SKUs before the fulfilment request is sent to Seko. This ensures the warehouse pick list is accurate and reflects the actual physical items to be shipped.
What happens if our SKUs in Stokly ERP don't perfectly match the format required by Seko?
If a SKU from a Stokly ERP Sales Order contains special characters or formatting that Seko's system does not support, the order will fail to transmit for fulfilment. This causes costly delays and requires manual intervention to fix the item record in Stokly and re-send the order. Maintaining clean, perfectly matched SKU data between both Stokly and Seko is therefore essential for the order-to-cash process to function correctly.
What happens if a customer wants to cancel an order that has already been sent to Seko?
Timing is the critical factor. If the cancellation from Stokly ERP reaches the integration layer before Seko has allocated stock and moved the order to 'In Progress', it can usually be stopped automatically. However, once picking has begun, the integration cannot reverse the warehouse process, meaning the cancellation must be handled manually by your customer service and warehouse teams.