Stokly ERP and Reveni
Integration Agency & Consultants
At scale, returns volume often breaks the link between customer refunds and warehouse reality. When Reveni is disconnected from Stokly ERP, stock levels become unreliable and finance teams face mounting reconciliation debt. This integration ensures that return data and inventory updates flow directly into Stokly ERP. Closing this loop helps prevent overselling and ensures your financial position reflects true stock levels without relying on manual data entry.
Auditing your inventory and technology landscape
We connect your Stokly ERP and Reveni quickly, ensuring your ERP and Returns processes work together efficiently. Our consulting services are invaluable, with our system audit services providing a thorough review of your technology landscape. This enables our consultants and your team to identify and address issues, helping your Stokly ERP and Reveni integrations support smooth Returns management. By resolving inefficiencies, we help your tech ecosystem run efficiently, so you can deliver a great experience to your customers.
Solution Design
The integration between Stokly ERP and Reveni is designed to maintain financial reconciliation and stock accuracy. In most implementations, Stokly ERP serves as the source of truth for inventory and financials, while Reveni manages the returns process. A key design decision involves how stock is updated. While real-time updates are possible, we often suggest a staged approach where inventory is only incremented in Stokly after a return is verified. This avoids the risk of overselling stock that has not yet been inspected. The trade-off is a minor delay in stock availability in exchange for higher data integrity. This ensures the finance team has a reliable audit trail for month-end reporting and the operations team can trust the inventory levels shown in the ERP.
Mapping the data lifecycle between systems
The integration establishes a controlled digital sequence between Reveni and Stokly ERP. When a return is initiated in Reveni, the data signals Stokly so warehouse and finance teams can prepare for incoming stock. Once the process is complete, inventory levels and financial records in the ERP update based on the item condition. We apply rules to ensure these updates happen in the correct order, preventing common errors like duplicate stock entries or unrecorded returns. Monitoring identifies and flags technical issues such as missing SKU data or sync delays, ensuring your ERP correctly reflects your true financial and stock position at all times.
Secure orchestration on enterprise middleware platforms
Leveraging IPaaS with ISO 27001 and SOC 2 and above security accreditations enables secure, efficient integration between Stokly ERP and Reveni, supporting ERP and Returns processes. Stokly ERP and Reveni benefit from automated Returns management, reliable data exchange, and reduced manual effort. Using an IPaaS platform ensures compliance, scalability, and robust security, making integration between Stokly ERP and Reveni straightforward and secure for all ERP and Returns requirements.
Surfacing exceptions that break financial reconciliation
Standard dashboards often mask the small data discrepancies that lead to significant reconciliation failures. We focus on visibility that surfaces exceptions, such as when a return in Reveni fails to create a corresponding inventory adjustment in Stokly ERP. Issues like unmatched SKUs or rounding errors can compound over weeks if they are not detected early. Our approach monitors the health of the integration, prioritising failures that impact cash flow or stock accuracy. This allows your team to move away from reactive troubleshooting and instead focus on specific, actionable exceptions that keep operations running smoothly.
Operational handover for finance and logistics
Handover ensures that finance, operations, and customer service teams can manage the integrated returns process. We focus on the practical operating model, showing how return data flows from Reveni into Stokly ERP. Teams receive guidance on daily and weekly checks to ensure inventory and financial records stay aligned. We clarify who owns specific tasks, such as resolving data exceptions or verifying restocked items. All documentation is operational, providing a clear reference for the staff managing the day-to-day business rather than general technical theory. This ensures the team is prepared to handle the returns lifecycle effectively from day one.
Preventing data drift after go live
Post-launch, our focus shifts to preventing operational drift. We monitor the connection between Reveni and Stokly ERP for sync failures, particularly around refund triggers and inventory restock events. Our approach provides visibility into these data flows, surfacing exceptions before they become month-end reconciliation gaps. If a sync fails or a mapping error occurs, we identify the root cause rather than just patching the symptom. This monitoring ensures that your returns process remains operationally sound as order volumes fluctuate.
Common failures
Inventory latency from returns
Operational impact: When a return is processed in Reveni, the corresponding inventory update is delayed or fails to post in Stokly. This results in inaccurate stock levels, causing overselling on popular SKUs or missed sales opportunities. It creates discrepancies that require manual stock counts by the fulfilment team and increases customer contacts regarding stock availability.
Prevention / Action: The integration design must prioritise inventory-related webhooks from Reveni. A separate, high-priority queue for stock adjustments ensures that return notifications are processed immediately, ahead of less critical data syncs. The process should only trigger a restock in Stokly after the warehouse physically inspects and confirms the returned item's sellable condition.
Unreconciled refunds and credit journals
Operational impact: Reveni issues a refund, but a matching credit memo or cancellation record is not correctly generated and applied to the original Sales Order in Stokly. The finance team cannot close out the order-to-cash cycle, and payout reports from payment gateways do not match the ERP's records. This causes significant reconciliation work during the month-end close and can mask the true cost of returns.
Prevention / Action: The integration must create a corresponding credit journal in Stokly for every refund transaction recorded in Reveni, using a shared, unique identifier to link them. Implement exception handling that creates a daily report of any refund in Reveni that does not have a corresponding settled credit in Stokly within 24 hours. This allows the finance team to investigate and resolve mismatches quickly.
SKU and master data mismatches
Operational impact: A customer returns an item whose SKU has been archived in Stokly or was part of a bundle that the ERP cannot recognise. The entire return transaction fails, preventing both inventory and financial records from being updated automatically. This forces manual intervention from operations or merchandising teams to identify the original product, correct the data, and process the return, delaying the credit to the customer.
Prevention / Action: Establish Stokly as the definitive source of truth for all product master data, including SKU status and bundle composition. The integration logic must perform a lookup to validate the SKU against Stokly's active item records before attempting to process the return message from Reveni. Any SKU changes should be disabled in the sales channel and managed within Stokly to ensure consistency.
Delayed or failed exchange order creation
Operational impact: A customer's exchange request in Reveni fails to create a new Sales Order in Stokly in a timely manner. This delays the picking and dispatch of the replacement item, leading to a poor customer experience and creating avoidable 'Where is my order?' queries for the CX team. If the exchange order is not created promptly, the reserved stock might be sold to another customer.
Prevention / Action: Configure the integration to generate the new exchange Sales Order in Stokly the moment the exchange is initiated in Reveni. This action should immediately reserve the inventory for the outbound shipment. This process decouples the new fulfilment from the inbound return logistics, ensuring the replacement item is dispatched without waiting for the original item to be received and processed.
Frequently asked questions
Will this integration just add complexity, or does it actually simplify our returns process?
The goal is to reduce complexity by closing the operational loop on returns. Reveni manages the customer-facing returns initiation and processing, while the integration ensures the resulting inventory and financial data lands correctly in Stokly ERP. This removes the need for your team to manually create credit notes or adjust stock levels in Stokly ERP, reducing errors and saving time.
How does this integration help our finance team with refund reconciliation?
The integration automates the creation of financial records in Stokly ERP when a refund is processed in Reveni. This means a corresponding credit note is generated against the original sales order, removing the need for manual data entry. This directly helps speed up the month-end close by ensuring refunds from Reveni are correctly reconciled within Stokly ERP without manual work.
Where should we manage our master inventory data once Reveni and Stokly ERP are integrated?
Stokly ERP should be treated as the source of truth for all master item data and definitive inventory levels. Reveni captures the return and its disposition status, but the integration's purpose is to ensure that information updates Stokly correctly. Managing your primary item records and SKUs within Stokly ERP is critical for maintaining data consistency across your business.
What happens if we change a SKU after an order is placed? Can Reveni still process the return into Stokly?
This is a common failure point, because Stokly ERP relies on a persistent SKU to link the return to the original sales order. If a SKU has been changed since the point of sale, the return notice from Reveni will likely fail to sync into Stokly because the item record cannot be found. This break in the process requires manual intervention to adjust stock levels and financials correctly.