Stokly ERP and Mirakl
Integration Agency & Consultants
Month-end reconciliation becomes a manual burden when marketplace sales do not align with Stokly ERP inventory. For brands scaling on Mirakl, the gap between a sale and an ERP order record often leads to overselling and marketplace penalties. This integration connects Stokly and Mirakl to ensure stock levels stay in step and every order posts correctly for fulfilment. By establishing clear data ownership, we prevent the operational issues that typically occur when marketplace volume outpaces manual data entry.
Auditing data gaps and system inefficiencies
We connect your Stokly ERP and Mirakl integrations quickly, ensuring your ERP and Marketplaces work together for optimal results. Our consulting services are invaluable, offering system audit expertise that uncovers inefficiencies and integration gaps between Stokly ERP, Mirakl, and your wider tech stack. These audits empower both our consultants and your team to take decisive action, helping your ERP and Marketplaces run efficiently. This means you can deliver a consistently excellent experience to your customers, with technology that supports your business goals.
Solution Design
The integration design typically positions Stokly ERP as the authoritative source of truth for product data and inventory levels, which are pushed to Mirakl. Mirakl acts as the system of record for marketplace sales, pushing orders into Stokly for fulfilment. A critical design decision often involves the trade-off between high-frequency inventory updates and API throughput. Rapid syncs protect against overselling but requires careful management of Mirakl limits. Core order and stock syncs are prioritised for launch, while more complex financial mappings may be phased. This approach ensures finance can perform month-end reconciliations from Stokly while operations teams manage fulfilment from the ERP. This design aims to minimise manual data entry while maintaining the integrity of your central inventory levels across all marketplace channels.
Syncing inventory levels and order status
Stokly ERP acts as the master for product and inventory data, pushing updates to Mirakl to maintain available-to-sell accuracy. When a customer buys on the marketplace, Mirakl sends the order to Stokly as a sales order for fulfilment. Order status updates and tracking details then flow back to Mirakl to update the customer. The integration monitors product mappings to ensure stock updates and orders remain linked. This ensures marketplace sales have a corresponding record in the ERP for financial posting and warehouse management.
Secure orchestration through governed IPaaS layers
Leveraging IPaaS with ISO 27001 and SOC 2 and above security accreditations enables secure, efficient integration between Stokly ERP, Mirakl, ERPs, and marketplaces. Stokly ERP and Mirakl benefit from rapid, reliable data exchange, supporting marketplace growth and ERP automation. Using an IPaaS platform reduces manual effort, increases data accuracy, and ensures compliance, while robust security standards protect sensitive information throughout all integrations.
Surfacing sync exceptions and stock drift
Standard dashboards can hide the discrepancies that compromise marketplace standing. Our approach surfaces data issues before they become customer complaints. We monitor for specific exceptions, such as orders in Mirakl that fail to post into Stokly, or inventory sync failures that could lead to overselling. Instead of basic health checks, we focus on operational visibility, checking for orders stuck in a pending state or drift between your ERP stock and marketplace offers. This allows your team to address individual SKU issues or sync errors during the working day, reducing the need for manual reconciliation.
Operational handovers for finance and operations
Post-launch, ownership of the Stokly ERP and Mirakl integration transitions to your operations, finance, and ecommerce teams. We provide an operational playbook that defines exactly how these systems interact, rather than a technical manual. Finance teams learn to reconcile Mirakl settlements against Stokly sales records, while operations teams manage exception handling for order sync failures or inventory mismatches. Training focuses on typical daily and weekly checks, such as identifying unacknowledged orders or stock drift before they result in marketplace penalties. This handover ensures your team can interpret integration alerts and clearly understands which department owns each exception type. We anchor documentation in your specific design, providing a practical reference for running the business day to day.
Maintaining data flow and marketplace performance
Support after launch focuses on maintaining the data flow between Stokly and Mirakl. We monitor for sync exceptions, such as SKU mapping errors or failed order updates, to resolve them before they impact marketplace performance. The approach prioritises the integration layer and provides visibility into data drift. This helps ensure that as marketplace volume grows, the integration continues to function. We prioritise issues that impact fulfilment timing or financial accuracy, allowing internal teams to focus on operations rather than troubleshooting data mismatches.
Common failures
Inventory latency and overselling
Operational impact: If inventory updates from Stokly ERP to Mirakl are not near real-time, you risk selling stock on the marketplace that has already been sold on another channel. This forces order cancellations, which directly harms seller performance metrics and can risk account suspension. The customer service team is left to manage poor customer experiences, while the ops team must reconcile orders for stock that does not exist.
Prevention / Action: The integration must be designed for event-driven stock updates, pushing an inventory change to Mirakl the moment a change occurs in Stokly. A small, configurable stock buffer, managed in the integration layer, can provide a safety net for fast-selling SKUs. Full, scheduled inventory reconciliations should run at a low frequency (e.g. nightly) to catch any discrepancies, but must not be the primary method of synchronisation.
Failure to acknowledge new orders
Operational impact: Mirakl enforces a strict time window within which all new orders must be programmatically acknowledged by the seller. If the integration fails to poll for new orders frequently and send this acceptance, Mirakl will automatically cancel the order. This leads to lost revenue and a direct, negative impact on seller performance ratings, which can ultimately threaten the account's standing on the marketplace.
Prevention / Action: The integration's highest priority and most frequent task must be checking for new orders. Upon pulling a new order from Mirakl, the logic should first create the Sales Order in Stokly and then immediately post the acceptance notification back to Mirakl. Robust monitoring and alerts must be configured for this specific acknowledgement step to ensure any failures are caught and handled by the operations team long before the cancellation window expires.
Dispatch notification and carrier mapping errors
Operational impact: Mirakl requires tracking data with a carrier code from a strictly enforced list. If Stokly or a connected WMS provides a carrier name that does not match this list, the dispatch notification will be rejected. This means customers are not notified of shipment, 'shipped-on-time' metrics are missed, and in many cases, payment for the order will be delayed until the issue is manually corrected.
Prevention / Action: A carrier mapping table must be maintained within the integration to translate internal carrier names into the specific codes required by Mirakl. This logic should be applied every time an Item Fulfilment or dispatch record in Stokly triggers a shipping update. The process must include exception handling for unmapped carriers to alert the operations team to update the table, preventing future failures.
Financial reconciliation gaps
Operational impact: Mirakl payout reports contain granular data on sales, commissions, and various fees, which often fail to align with the single Sales Order record in Stokly. This forces the finance team into manual spreadsheet-based reconciliation to understand true channel profitability. This manual work slows down the month-end close process and creates opportunities for errors in the profit and loss reporting.
Prevention / Action: The integration must be configured to process Mirakl's payout reports, not just orders. Each commission and fee type should be mapped to a specific non-inventory item or general ledger account in Stokly. This allows the integration to create corresponding journal entries or invoices that balance against the payout, automating the order-to-cash reconciliation.
Frequently asked questions
Which system should be the master for product information, Stokly or Mirakl?
In this operating model, Stokly ERP acts as the single source of truth for all product and inventory data. All item creation and updates, such as changes to the SKU or price, are managed in the Stokly Item record and pushed to Mirakl, preventing the data conflicts that arise from managing catalogues in two places.
How do we prevent overselling on Mirakl if we also sell on other channels?
The integration centralises inventory management in Stokly ERP, which acts as the master record for stock levels across all channels. When a sale occurs anywhere, Stokly decrements the master inventory and pushes the new level to Mirakl. Any delay in this stock sync process can lead to overselling on the marketplace, resulting in cancelled orders and potential account penalties.
What happens if an order from Mirakl isn't acknowledged by Stokly ERP in time?
Mirakl enforces a strict 'acceptance' window for all new orders, and they will be automatically cancelled if this is missed. The integration must be configured to fetch new Sales Orders from Mirakl promptly and send an acknowledgement from Stokly ERP. Failure to do so results in lost sales and can negatively impact your seller rating on the marketplace.
How does shipping and tracking information from Stokly get back to the Mirakl customer?
Once an order is despatched, Stokly ERP must push the Item Fulfilment status, tracking number, and carrier details back to Mirakl. A common failure occurs here because Mirakl requires a specific 'carrier-code' from a predefined list. If the carrier name sent from Stokly does not map correctly, the update is rejected and the order status remains unshipped in Mirakl.
How should customer records be handled if Mirakl anonymises buyer email addresses?
Mirakl often sends proxy email addresses instead of the buyer's real one, which can lead to messy or duplicated customer records in Stokly ERP. A robust integration must have a clear rule for handling this, either by linking all proxy emails to a single generic marketplace account or using another unique identifier to consolidate order history. Without this, tracking a customer's lifetime value becomes very difficult.