Scayle and Seko
Integration Agency & Consultants
Scaling a brand on Scayle becomes an operational risk when the handoff to Seko begins to lag. High order volumes create immediate pressure on inventory accuracy. Without a tight integration, Scayle can sell against stock already committed in the warehouse, leading to overselling and backlogs. Our approach ensures orders post to Seko on a defined trigger and stock levels stay in step. This protects your fulfilment timing and prevents the operational drift that usually builds up when systems move at different speeds.
Scoping the ecommerce and logistics handoff
Integrate Scayle and Seko seamlessly to enhance your multi-channel, omnichannel, and unified retail strategy. Our expertise ensures quick connectivity and efficient system integration. Leverage our consulting and delivery skills to boost operational efficiency, optimize tech stack performance, and provide comprehensive training, enabling rapid scaling and improved business outcomes.
Solution Design
Design for Scayle and Seko focuses on the handoff between order capture and warehouse fulfilment. In this architecture, Scayle is the authority for the sale, while Seko serves as the source of truth for inventory and fulfilment status. We typically sequence order transmission to trigger only after payment is confirmed. This prevents the warehouse from processing unverified transactions. A core trade-off exists in the inventory sync timing. High-frequency updates reduce overselling risks during peak traffic but can increase system load. We usually implement a schedule that maintains stock integrity without straining system performance. This design enables the finance team to reconcile settled orders in Scayle while operations work from a clean picking queue in Seko. The resulting model provides customer teams with reliable tracking data, reducing the need for manual status checks between systems.
How orders and stock levels sync
The integration establishes a reliable pathway for orders to move from Scayle into Seko for fulfilment. Scayle typically acts as the source of truth for customer orders, which are transmitted to Seko once they meet readiness criteria such as payment confirmation. Seko then manages the picking and shipping process, returning shipping confirmations and tracking data to Scayle. To maintain inventory accuracy, Seko typically serves as the master of stock levels, pushing regular updates to Scayle to prevent overselling. Monitoring is built into every flow, ensuring that if an order fails to inject or a SKU is misaligned, the team is notified before the fulfilment delay impacts the customer.
Orchestrating workflows through middleware layers
Cogent2 uses IPaaS for Scayle and Seko integration to streamline data flow, enhance connectivity, and automate processes. Benefits include improved efficiency, reduced integration time, scalability, and seamless communication between disparate systems, enabling faster deployment and better resource management.
Surfacing order stalls and data drift
Standard dashboards often report that a sync is active without highlighting that data is drifting. We focus on operational visibility that surfaces hidden issues, such as orders stalled between Scayle and Seko or inventory that exists in the warehouse but is not visible to the storefront. True visibility means identifying why an order failed to ship, whether due to a mapping error, a stock discrepancy or a carrier issue. By surfacing these exceptions early, your teams can resolve individual order problems before they become a systemic backlog. The integration layer monitors these connections to ensure your systems remain reconciled.
Handover for ops and finance teams
Handover focuses on the operations, ecommerce and finance teams who must manage the Scayle and Seko connection. We provide an operational guide that defines ownership of every data flow, moving beyond technical manuals. Teams learn to monitor order flows into Seko and identify inventory discrepancies before they impact customers. Finance is shown how to reconcile sales against despatches, while customer teams learn to interpret automated shipping updates. Documentation is written for the people running the business, outlining what to check on a regular schedule and how to respond to specific exceptions. This ensures your internal team has the practical knowledge to maintain fulfilment accuracy and stock control.
Long term monitoring of fulfilment integrity
Our support model is designed to maintain the integrity of your Scayle and Seko connection after launch. We monitor for sync exceptions, inventory drifts and fulfilment stalls, ensuring that small data issues do not become customer-facing problems. When an error occurs, we provide clear escalation paths and practical resolutions based on your specific operating model. We don't just fix the technical sync; we help your operations and finance teams understand the cause to prevent recurrence. This ongoing ownership ensures your inventory remains accurate and your fulfilment process stays on track.
Common failures
Inventory latency and overselling
Operational impact: Stock levels in Scayle do not reflect the physical reality in the Seko warehouse due to sync delays. This leads to overselling, particularly on fast-moving SKUs during peak periods. The customer service team is left to manage cancelled orders and customer complaints, while the operations team deals with fulfilment exceptions instead of focusing on throughput.
Prevention / Action: The integration must treat Seko as the source of truth for available inventory. Stock updates from Seko to Scayle should be as close to real-time as possible, ideally using event-driven webhooks for stock movements rather than infrequent batch processing. A commercially agreed stock buffer can be held in Scayle to mitigate some risk, but this requires alignment with finance and merchandising teams.
Failed or delayed order cancellations
Operational impact: When a customer cancels an order in Scayle, the request may not reach Seko before the item is picked, packed, and dispatched. This results in an unwanted shipment and a poor customer experience. It also creates unnecessary costs for shipping and returns processing, and requires manual work from finance and customer service teams to coordinate the refund.
Prevention / Action: Integration logic must handle cancellation requests as high-priority messages. A clear status-based cut-off point must be defined within Seko's fulfilment process (e.g., before an order is 'Released to Floor'). Any cancellation attempt after this point should automatically fail and create an alert for manual review by the customer service team, preventing incorrect assumptions.
Product master data mismatch
Operational impact: Orders containing new or updated products fail to inject into Seko because the SKU or barcode does not exist in the warehouse's item master. This creates a queue of failed Sales Orders that require manual diagnosis and correction by the operations team. The delay impacts fulfilment SLAs and erodes customer trust, especially around product launch dates.
Prevention / Action: Establish a robust master data management process where Scayle and Seko are synchronised from a single source of truth (often an ERP or PIM). Before an order is sent, the integration logic should validate that all SKUs exist and are marked as active in Seko. Implement an exception handling workflow that immediately alerts the merchandising or ecommerce team to resolve the data gap.
Incorrect fulfilment status for partial shipments
Operational impact: Seko may ship an order in multiple parcels, but the integration updates the entire Scayle order to 'Fulfilled' after the first dispatch. This provides misleading information to both the customer and the customer service team, who then have to field 'Where is the rest of my order?' queries. It obscures the true state of the fulfilment and makes accurate tracking impossible.
Prevention / Action: The integration must be designed to handle partial shipment scenarios by default. It should update fulfilment status at the line-item level within the Scayle Sales Order, not the header. The order should only be marked as fully 'Fulfilled' in Scayle once shipping confirmations for all items and parcels have been received from Seko, with tracking numbers attached to the correct consignments.
Frequently asked questions
My Scayle store shows stock is available, but the warehouse can't fulfil the order. How does the integration prevent this?
The integration designates Seko as the source of truth for all inventory. Seko's warehouse system tracks all stock movements and updates Scayle’s available stock for each SKU on a scheduled basis. This ensures the quantity shown on the Scayle storefront accurately reflects physical stock, preventing the overselling of any specific item record.
We sell product bundles and kits in Scayle. How do these orders get processed correctly in Seko?
This requires careful mapping because Seko's warehouse system needs to see individual component SKUs, not the single 'bundle' SKU from Scayle. The integration must correctly 'de-kit' a bundled Sales Order from Scayle into a pick list of constituent items for Seko. If this logic is misconfigured, Seko will reject the entire order, causing significant fulfilment delays.
What happens if a customer cancels an order in Scayle after it has already been sent to Seko?
This depends entirely on the order's status at the Seko warehouse. The integration can send a cancellation request, but if the order is already in the 'picking' or 'packed' stage, it cannot be stopped. This results in the customer receiving an order they had cancelled, which must then be managed through the standard returns handling process.
How does my customer get their tracking number once Seko ships their order?
Once Seko despatches an order, the integration captures the shipping confirmation data, which includes the carrier and tracking number. This information is passed back to Scayle to create the Item Fulfilment record. Creating this record is the trigger that automatically sends the 'order shipped' email from Scayle to your customer.
What happens if Seko can only partially ship an order from Scayle?
The integration needs to handle this correctly to avoid closing the order prematurely in Scayle. A partial Item Fulfilment should be created in Scayle for the shipped items, while the remaining items stay open on the original Sales Order. Incorrectly closing the full order would mean back-ordered items are never fulfilled and the customer is left waiting.