Symptoms
- Public tracking hours behind actual status
- Manual customer service updates
- Discrepancies between Seko Omni and carrier data
Root Causes
- Integration delays between Seko Omni and carriers
- Inadequate data synchronisation frequency
- Incorrect carrier mapping
Seko OmniEcommerce PlatformOMS
Impact: Increased CX support workload, customer dissatisfaction due to lack of visibility, and potential chargebacks for perceived non-delivery.
Cogent Approach: We investigate data exchange protocols, optimising real-time event capture and ensuring consistent tracking data across your systems and Seko Omni.