Symptoms
- Overselling or underselling stock
- Discrepancies between physical inventory and system records
- Increased customer service queries regarding stock availability
Root Causes
- Incomplete final inventory counts
- Transactions processed during data freeze
- Failure to reconcile legacy system with new Seko WMS
Legacy WMSSeko WMSERP
Impact: Loss of sales, customer frustration, and significant operational cost in manual reconciliation and adjustments. finance loses trust when this happens.
Cogent Approach: We design a meticulous cutover plan, including precise inventory freeze windows, independent verification of counts, and systematic reconciliation between old and new systems. We define clear criteria for triggering a rollback if this breaks first.