Microsoft Dynamics 365 and Seko
Integration Agency & Consultants
At high volumes, the gap between Microsoft Dynamics 365 and Seko often shows up as reconciliation debt. When sales orders and inventory counts drift between your ERP and your 3PL, month-end financial close slips and customer fulfilment slows down. Manual stock reconciliation is usually a sign that your integration lacks the operational intelligence to keep financials and logistics in step. We bridge this gap by aligning Dynamics 365 as your financial record with Seko's real-time fulfilment execution, ensuring your inventory levels and order statuses are trustworthy across both systems.
Auditing data gaps across ERP and warehouse
We connect Microsoft Dynamics 365 and Seko quickly, supporting ERP and WMS/3PL integration. Our consulting services are valuable because our system audit identifies inefficiencies and integration gaps across Microsoft Dynamics 365, Seko, ERP, and WMS/3PL. This enables our consultants and your team to take decisive action, ensuring your technology ecosystem runs efficiently. With our expertise, you can deliver a reliable experience to your customers, confident that your systems are optimised for performance and growth.
Solution Design
Our design for Microsoft Dynamics 365 and Seko establishes the ERP as the financial system of record for inventory master data, while Seko manages fulfilment execution. We face a direct trade-off between real-time visibility and system stability. By default, we sequence orders to post for fulfilment on a short interval to keep the warehouse moving, while inventory updates are batched to prevent high-frequency API calls from throttling Dynamics 365.
A critical design choice involves mapping D365 delivery terms (Incoterms) explicitly to Seko service codes. Without this fallback logic, Seko typically rejects the entire shipment file. The resulting operating model ensures finance closes the month based on D365 ledger data, while operations and CX teams rely on Seko for real-time shipment status and tracking updates. This separation protects financial integrity without slowing warehouse throughput.
Integration
Supercharge your tech stack by integrating ERP and WMS/3PL with Microsoft Dynamics 365 and Seko, using best-in-class iPaaS technology. Our approach fuses Microsoft Dynamics 365 with Seko, connecting ERP and WMS/3PL for rapid deployment. Get to market quickly, leveraging robust integrations that keep your operations agile and future-ready, all while ensuring your systems communicate effortlessly and your data flows securely.
Orchestrating secure data flows via IPaaS
Leveraging IPaaS with ISO 27001 and SOC 2 and above security accreditations enables secure, efficient integration between Microsoft Dynamics 365, Seko, ERP, and WMS/3PL systems. This approach simplifies connecting Microsoft Dynamics 365 with Seko, ERP, and WMS/3PL, ensuring data integrity and compliance. IPaaS platforms reduce manual effort, support scalability, and guarantee that security standards are met, making integration projects faster and more reliable.
Visibility & Reporting
Clear visibility and reporting are vital when integrating Microsoft Dynamics 365 with Seko, as they ensure ERP and WMS/3PL data accuracy, rapid issue identification, and informed decision-making. Microsoft Dynamics 365 and Seko integration requires precise ERP and WMS/3PL coordination. Cogent2 delivers this through real-time dashboards, automated alerts, and detailed reporting, providing transparency and control over every integration point for reliable operations and swift resolution of any issues.
Operational playbooks for managing sync exceptions
Handover focuses on how finance, operations, and customer service teams manage the Microsoft Dynamics 365 and Seko sync. We provide an operational playbook detailing where each data object lives and how to handle common exceptions like sync errors or inventory discrepancies. On a daily basis, teams monitor the integration layer for alerts to maintain inventory accuracy. Finance usually manages the weekly reconciliation process to ensure stock levels in Dynamics 365 match the physical counts reported by Seko. Documentation is written as a direct operational reference for the staff running the business, rather than a technical archive. This ensures your team can confidently identify and resolve status drift or fulfilment exceptions without relying on technical assistance.
Support
Support covers production ERP and WMS/3PL systems, including Microsoft Dynamics 365 and Seko, ensuring business continuity and peace of mind. With on-hand technical knowledge, issues are resolved quickly, and operations remain uninterrupted. Expertise in ERP and WMS/3PL, including Seko and Microsoft Dynamics 365, means your business benefits from reliable support and continuity, keeping your systems running smoothly and your team focused on growth.
Common failures
Shipment rejections due to Incoterm mapping gaps
Operational impact: Dynamics 365 delivery terms (Incoterms) that are not explicitly mapped to Seko service codes cause Seko to reject the entire shipment file. These rejections often return vague errors, leaving the warehouse and ecommerce teams guessing while order fulfilment stalls.
Prevention: We establish a mapping table between D365 delivery terms and Seko service codes, including a fallback carrier. This prevents the integration from attempting to post invalid shipping requests and provides clear logging if a new term is introduced without a mapping.
Status drift from tracking number character limits
Operational impact: The standard 'TrackingNumber' field in the Dynamics 365 WHSShipmentTable is limited to 20 characters. If Seko returns a longer tracking string, the inbound sync fails. This creates a state where orders are physically shipped but remain open in the ERP, preventing automated invoicing and customer notifications.
Prevention: We identify whether your carriers generate long tracking strings and apply a schema extension to the D365 Shipment table if required. This ensures the integration never chokes on valid fulfilment data, keeping your financial and operational statuses in step.
Inventory discrepancies from mismatched location codes
Operational impact: When Dynamics 365 'Warehouse' codes do not exactly match Seko identifiers, stock updates fail silently. This leads to operational drift where the inventory ledger in D365 becomes untrustworthy, causing overselling or phantom stockouts.
Prevention: We enforce a strict ownership boundary where Dynamics 365 is the master for warehouse locations. The integration uses a validation layer to translate these identifiers before any stock data is exchanged, ensuring every adjustment is posted against the correct location in the ERP ledger.
Frequently asked questions
Our finance team struggles with reconciling inventory for month-end close. How does this integration help?
The integration establishes Microsoft Dynamics 365 as the financial record for inventory value, while Seko manages the live operational stock counts. By automating the synchronisation of fulfilment and stock adjustment data from Seko back into Dynamics 365, we remove the need for manual data entry. This reduces the reconciliation debt that causes month-end close to slip.
Why do fulfilment updates from Seko sometimes fail to reach Dynamics 365?
A common failure point occurs if the Seko tracking number exceeds the standard 20-character limit of the 'TrackingNumber' field in the D365 WHSShipmentTable. Without a schema extension, these inbound shipment confirmations will fail, leaving orders in a 'packed' status and delaying invoicing.
What happens if we sell items in cases and as individual units in Dynamics 365?
This requires careful mapping of Units of Measure (UoM). If D365 conversions are not synchronised with Seko's SKU configuration, a case order might be fulfilled as a single unit or rejected entirely. We ensure that quantity data remains consistent between the ERP sales order and the warehouse pick instruction.
How are product bundles managed between Dynamics 365 and Seko?
Dynamics 365 often handles bundles as a single SKU, but Seko requires a breakdown of individual components for picking. The integration performs this fan-out, translating the bundle SKU into a bill-of-materials that Seko understands. This prevents order rejections and ensures the warehouse team has clear instructions without manual order editing.
How do we prevent Seko from rejecting our shipment files?
Seko requires Dynamics 365 delivery terms (Incoterms) to be explicitly mapped to their specific service codes. If a fallback is not provided for orders with missing or non-standard terms, Seko may reject the entire shipment file. We implement mapping rules to ensure every order has a valid carrier code before transmission.