NewStore POS and Pimberly
Integration Agency & Consultants
Operational drag usually becomes painful when store teams can no longer trust the product data on their NewStore terminals. At scale, manual updates between Pimberly and your POS lead to pricing discrepancies and missing stock, slowing down new product launches. This integration ensures that enriched data moves accurately from the PIM to the shop floor, removing the need for manual workarounds. By connecting Pimberly directly to NewStore, you eliminate the data gaps that cause customer friction at the point of sale. Our approach focuses on the data integrity required to keep in-store catalogues consistent with your central product master.
Auditing tech stacks and system bottlenecks
We connect your NewStore POS and Pimberly quickly, ensuring your POS and PIM work together efficiently. Our consulting services are invaluable, with our system audit services providing a thorough review of your tech stack. This enables our consultants and your team to identify and resolve issues, keeping your NewStore POS and Pimberly integrations running smoothly. By addressing inefficiencies in your POS and PIM systems, we help your technology ecosystem operate efficiently, so you can deliver an excellent experience to your customers.
Solution Design
We design your NewStore POS and Pimberly integration with clear ownership boundaries. Pimberly acts as the authoritative master for product enrichment, while NewStore POS pulls this information for in-store sales and stock management. We typically prioritise the flow of enriched attributes to ensure store associates have accurate technical specifications at the point of sale.
A central design trade-off involves sync frequency. High-frequency updates for every product attribute can increase system load during peak trading. In many implementations, we use a batched approach for enrichment data while keeping stock updates more frequent to protect against oversell. This ensures finance can close the books based on consistent product categorisations, while operations rely on accurate data for store replenishment.
Mapping attributes to the NewStore layer
This integration positions Pimberly as the master for product enrichment, while NewStore POS pulls approved data for in-store sales. Enriched attributes and assets are pushed to NewStore to ensure store associates see accurate specifications and imagery. We map Pimberly attributes to the NewStore Integrations Layer, with specific validation to prevent failures caused by technical data mismatches. In a standard architecture, real-time inventory counts flow directly from the ERP to NewStore rather than passing through the PIM. Monitoring is embedded to detect when data payloads or digital assets do not meet NewStore requirements, stopping rejections before they disrupt the store environment.
Orchestrating workflows through secure IPaaS architecture
Leveraging IPaaS with ISO 27001 and SOC 2 and above accreditations ensures secure, efficient integration between NewStore POS and Pimberly PIM. IPaaS simplifies connecting NewStore POS with Pimberly, automating data flows between POS and PIM systems. This approach reduces manual effort, improves data accuracy, and supports scalability, all while meeting strict security standards. Using an IPaaS platform guarantees robust compliance and reliable performance for both NewStore POS and Pimberly integrations.
Monitoring exceptions and data drift issues
Standard dashboards often fail to highlight the silent errors that lead to data drift between Pimberly and NewStore. A successful sync might report success even if critical product attributes are missing, leading to empty fields on the POS. We provide visibility into these issues by monitoring data integrity. Instead of just tracking status, we surface exceptions like SKU mismatches or pricing discrepancies. This allows your team to resolve data gaps before they impact a sale in-store.
Managing data flows and sync alerts
Ecommerce and retail operations teams must shift from manual data entry to managing by exception. We hand over a clear operating model detailing how enriched data flows from Pimberly into the NewStore POS application. Training covers how to interpret sync alerts and who owns specific issues, such as a product failing to appear in-store due to missing attributes. Your finance and store teams learn what to check regularly to ensure pricing and SKU information remain consistent across physical locations. All documentation is provided as an operational manual for the people running the business, defining the checks required to maintain data integrity and the processes for managing sync failures.
Maintaining data integrity after seasonal updates
Post-launch support focuses on maintaining data integrity as your catalogue evolves. We monitor for sync failures, ensuring that new product categories or seasonal updates flow into NewStore POS. Our team handles the monitoring and resolution of errors, allowing your operations team to focus on trading. When a data mismatch occurs, we provide the visibility needed to identify the root cause, ensuring a resolution before it impacts store performance.
Common failures
Delayed new product availability
Operational impact: When new SKUs are created in Pimberly, delays or failures in the data sync prevent them from being scanned or sold at the point of sale. This leads to a poor customer experience, lost sales, and wasted marketing effort. Store operations teams are forced to use manual workarounds, and stock-taking becomes unreliable if items are physically present but not recorded in the NewStore system.
Prevention / Action: The integration should only sync products to NewStore after they pass a 'Ready for Sale' status gate in the Pimberly workflow. This ensures all mandatory data like the SKU, price, tax code, and barcode is complete and approved. Design the integration with a dedicated error queue and alerts that notify the merchandising team of sync failures, allowing them to correct the source data in Pimberly directly.
Incorrect pricing at the till
Operational impact: Price updates or new promotions managed in Pimberly fail to reflect correctly in NewStore POS in a timely manner. This creates significant operational friction, requires manual price overrides by store staff, and damages customer trust. The finance team then struggles to reconcile sales revenue from NewStore against the master price lists from Pimberly.
Prevention / Action: Establish Pimberly as the definitive source of truth for all list pricing. The integration logic should prioritise the synchronisation of price updates over other attribute changes. Schedule price syncs to run at a high frequency, particularly before the start of a trading day, and include validation logic to confirm the update has been accepted and applied by NewStore.
Mismatched product attributes and images
Operational impact: Updates to key product attributes in Pimberly, such as description, specifications, or images, do not sync correctly to NewStore. This undermines the effectiveness of clienteling, as store associates work with outdated information on their POS devices. It also creates inconsistency between physical product tags and the digital information available to staff and customers, eroding brand trust.
Prevention / Action: Design the integration to sync based on 'last modified' timestamps, so that only changed data is processed, reducing sync times and potential for errors. Asset URLs from Pimberly must be carefully mapped to the correct image fields in NewStore. Consider separating large media syncs from core data syncs to prevent delays to time-sensitive updates like price or stock.
Inaccurate barcode or EAN data
Operational impact: Incorrect or missing barcode data (e.g., EAN, UPC) in Pimberly leads to sync failures or un-scannable products in NewStore. This directly stops a sale and forces staff to manually search for the product, slowing down checkout and frustrating customers. It also causes significant disruption during goods-in processes and stock counts, as barcodes are the primary identifier for inventory management at the store level.
Prevention / Action: Enforce barcode data validation within Pimberly as a mandatory requirement before a product can be synced to NewStore. Integration mapping must ensure the correct Pimberly attribute is explicitly mapped to NewStore's primary barcode field. Implement exception handling that flags any product sync where the barcode field is null or malformed, preventing the record from being created without this key identifier.
Frequently asked questions
How does product data flow from Pimberly to NewStore POS?
In this operating model, Pimberly acts as the single source of truth for all enriched product information. When a product is created or updated in Pimberly, the integration pushes key data like the SKU, description, price, and attributes to NewStore POS. This ensures the product record that store staff see at the point of sale is always the centrally-approved version.
Can we make urgent product changes directly in NewStore POS?
Changes made directly in NewStore POS would be overwritten during the next data sync, as Pimberly is the designated master system for product information. This discipline is crucial to prevent data conflicts between your central product catalogue and your point of sale. To update a product, the change must be made in Pimberly, which then updates the item record in NewStore.
How does this integration help us launch new products in-store more quickly?
The integration automates the creation of SKUs in NewStore POS the moment they are approved for release in Pimberly. This completely removes the manual, error-prone task of re-keying product data from one system to another. As a result, you can get a new collection from concept to the shop floor much faster, as the POS is always ready.
What happens if a price is updated in Pimberly? Is it reflected instantly?
When a price is changed on a product record in Pimberly, the integration updates the corresponding price in NewStore POS on a defined schedule. This prevents a common failure where incorrect prices are charged in-store, which would cause reconciliation problems for the finance team. It ensures price changes are managed centrally and executed reliably.
Does Pimberly manage stock levels for NewStore POS?
No, in this model Pimberly is the master for product information, not inventory. NewStore POS is responsible for managing its own real-time stock levels for sales and store operations. The integration's purpose is to ensure the product catalogue in NewStore is accurate, so that stock movements are always tracked against the correct SKU.