Khaos Control and DotDigitalIntegration Agency & Consultants

We connect your Khaos Control ERP and DotDigital ESP quickly, ensuring your ERP and ESP work together efficiently. Our consulting services are invaluable, with our system audit services providing a thorough review of your technology landscape. This enables our consultants and your team to identify and address issues, helping your Khaos Control and DotDigital integrations run smoothly. By optimising your tech ecosystem, you can deliver a consistently excellent experience to your customers.

Design for Khaos Control and DotDigital prioritises the ERP as the authoritative source for customer and order data. We architect a model where customer records and transactional history flow to DotDigital to trigger automated marketing journeys. A common design decision involves sync frequency: frequent updates support immediate personalisation but require more management, while longer intervals are simpler to reconcile. We typically sequence core customer data first to ensure immediate stability. This approach ensures marketing works from segments grounded in real transactional history, while operations maintains control over the master data within Khaos Control. The focus remains on data integrity over technical complexity.

The integration treats Khaos Control as the system of record for customer and order data. We establish a flow where customer details and order statuses move to DotDigital, allowing for segmentation based on purchase history. Data integrity is maintained by mapping identifiers across both systems to prevent duplicate records. Monitoring is embedded to surface sync issues early, ensuring your marketing automation reflects real transactional behaviour. Rather than manual uploads, this creates a consistent data pipeline that allows marketing teams to focus on campaign performance rather than data hygiene.

Visibility means knowing the status of the data flow between Khaos Control and DotDigital. Typical dashboards often hide granular failures, such as records that failed to sync because of data errors. We focus on surfacing these exceptions so teams can fix them before they impact marketing campaigns. Without this clarity, hidden issues compound, leading to inaccurate segments and poor customer experiences. We prioritise monitoring that makes it clear what has successfully moved and what needs attention, ensuring the marketing team is never working from faulty data.

Marketing and ecommerce teams must move from managing lists to owning a data flow. We hand over an operating model that confirms where customer records and purchase triggers live between Khaos Control and DotDigital. Training focuses on regular checks for sync health and segment accuracy. Your teams learn to read alerts from the integration layer to identify if data hasn't moved as expected. We provide operational documentation written for the people running the campaigns, rather than technical archives. This ensures the team understands who owns each exception type and how to maintain data integrity between the ERP and marketing platform.

Khaos Control and DotDigital users benefit from production ERP and ESP support, ensuring business continuity and peace of mind. With on-hand technical knowledge, issues with Khaos Control ERP or DotDigital ESP are resolved quickly, minimising disruption. Expert support covers both ERP and ESP platforms, so your business remains resilient and efficient. DotDigital and Khaos Control integration queries are handled by specialists, keeping your systems running smoothly and your team supported at all times.

Netsuite
Dynamics Business Central
Sage 200

Netsuite
Dynamics Business Central
Sage 200

Netsuite
Dynamics Business Central
Sage 200