OroCommerce B2B and Orderwise
Integration Agency & Consultants
Our approach combines AI-powered delivery with operators who have seen B2B systems scale properly. Connecting OroCommerce B2B to Orderwise is about more than moving data; it’s about protecting order-to-cash integrity as sales grow. This ensures complex orders flow into fulfilment and finance accurately, improving both cash flow and warehouse efficiency.
Mapping your ERP and storefront workflow
We connect your OroCommerce B2B and Orderwise platforms, supporting your Ecommerce and ERP integration needs. Our consulting services are invaluable, with our system audit providing a thorough review of your tech stack. This enables our consultants and your team to identify and address inefficiencies, ensuring your OroCommerce B2B and Orderwise systems work together efficiently. By optimising your Ecommerce and ERP environments, we help your technology ecosystem run smoothly, so you can deliver an excellent experience to your customers.
Solution Design
We design the OroCommerce B2B and Orderwise integration with a clear system of record. OroCommerce acts as the sales channel for capturing B2B orders and pricing, while Orderwise serves as the master record for inventory and fulfilment. A key design decision involves the trade-off regarding inventory sync frequency. While frequent updates protect against overselling, we typically implement a paced sync to maintain system stability during peak trade. Orders flow into Orderwise to align with warehouse pick cycles, ensuring that operations can plan labour against a stable queue. This design ensures finance closes the month based on Orderwise ledger data, while the ecommerce team relies on OroCommerce for customer-facing availability and contract pricing accuracy.
Data mapping and order flow structure
The integration establishes a unidirectional order flow from OroCommerce B2B into Orderwise, where the ERP takes ownership of fulfilment and financial posting. We map customer-specific pricing and shipping terms from the storefront to ensure Orderwise generates accurate invoices. Inventory levels are pushed from Orderwise back to OroCommerce on a defined schedule to maintain accuracy. To maintain data integrity, we ensure order identifiers are consistent across both systems, allowing for clean tracking. Monitoring is embedded into the flow to alert the team if an order fails to post due to data mismatches or system constraints in the ERP.
Orchestrating data on secure integration middleware
Leveraging IPaaS with ISO 27001 and SOC 2 and above security accreditations enables secure, efficient integration between OroCommerce B2B and Orderwise, connecting Ecommerce and ERP systems. This approach simplifies data flow between OroCommerce B2B and Orderwise, supporting Ecommerce and ERP operations while ensuring compliance. Using an IPaaS platform reduces manual effort, increases reliability, and maintains high security standards, making integration straightforward and secure.
Detecting transaction failures and data gaps
Visibility is about more than a green light on a dashboard. We focus on exposing the gaps that lead to reconciliation debt. Our approach surfaces failures early, such as when an order captures in OroCommerce but fails to create a sales order in Orderwise due to data mismatches or missing product records. By monitoring these exceptions at the transaction level, we prevent hidden backlogs from building up. This transparency allows operations to see exactly where an order is held up, whether it is in the storefront or the ERP, ensuring the warehouse always has an accurate view of pending demand.
Operating the integrated system day to day
Handover ensures your finance, operations and ecommerce teams own the integrated operating model. We provide operational documentation that explains how data moves between OroCommerce B2B and Orderwise. Your team learns to perform regular checks on order flow and reconciliations between sales totals and ERP postings. We define clear exception ownership, so your teams know how to interpret alerts and which system to check if an order is delayed. Training is anchored in your specific configuration, ensuring your staff can manage the flow between the B2B storefront and the ERP effectively. Documentation is written as a practical guide for running the business day to day.
Monitoring sync health and exception handling
Post-launch support focuses on ongoing operational health rather than just technical uptime. We monitor the flows between OroCommerce and Orderwise to detect and help resolve sync errors before they impact the customer or the warehouse. When issues occur, we handle troubleshooting to ensure the integration continues to align with your business processes as they evolve. We provide visibility into these activities, giving your team confidence that the backbone of your B2B operation is actively managed.
Common failures
Inventory latency and overselling
Operational impact: When stock level updates from Orderwise are delayed, OroCommerce can sell inventory that is no longer available. This is particularly damaging in a B2B context where orders are larger and contractual obligations may exist. This results in failed Sales Orders, requiring manual intervention from customer service and operations teams to manage disappointed key accounts and adjust stock buffers.
Prevention / Action: The integration should treat Orderwise as the single source of truth for available-to-sell stock. Design the integration to use frequent, incremental updates rather than slow, batch-based syncs. Prioritise a robust queue and retry strategy for inventory messages to ensure updates from Orderwise are processed by OroCommerce in a timely and sequential manner, even during periods of high transaction volume.
Incorrect B2B customer pricing
Operational impact: OroCommerce's powerful price list feature allows for complex, customer-specific pricing which may not map correctly to Orderwise price rules by default. When a mismatch occurs, the Sales Order value in Orderwise will differ from the customer's checkout total. This creates invoice disputes, requires the finance team to issue credit notes, and undermines trust with B2B customers who rely on accurate pricing.
Prevention / Action: Establish Orderwise as the master source for all pricing rules, tiers, and customer group discounts. During implementation, perform a rigorous mapping of OroCommerce Customer Organizations and Price Lists to their corresponding entities in Orderwise. The integration logic should include validation to flag any order where the line-item or total value in OroCommerce does not match the calculated value in the resulting Orderwise Sales Order.
Total order value mismatches due to tax and charges
Operational impact: OroCommerce and Orderwise often calculate taxes, shipping, and handling charges using different logic and rounding rules. This results in small discrepancies on almost every order, creating significant reconciliation work for the finance team. At month-end, the accumulated variance between OroCommerce payouts and Orderwise revenue journals requires manual investigation and adjustments.
Prevention / Action: Define one system as the source of truth for calculating the final, legally-binding invoice value. Typically, this is the ERP (Orderwise). The integration process should push the gross order value from OroCommerce, but allow Orderwise to recalculate and confirm the final tax and charges. Implement an exception report to flag any significant variance between the two system totals for review.
Incorrect unit of measure fulfilment
Operational impact: A common failure occurs when B2B sales units like 'cases' or 'pallets' in OroCommerce are not correctly translated for the warehouse. An order for one 'case of 12' might sync to Orderwise as an order for 'one' single item, causing the fulfilment team to pick the wrong quantity. This leads to incorrect stock depletion, inaccurate inventory records for the base SKU, and customer disputes on receipt.
Prevention / Action: The integration's data mapping must include explicit translation between OroCommerce 'Product Units' and Orderwise's corresponding unit of measure fields. For every SKU sold in multiple units, the integration logic must be configured to convert the order quantity into the base unit required for correct inventory deduction in Orderwise. Any order containing a SKU with an un-mapped unit should be quarantined for manual review rather than passed to fulfilment.
Frequently asked questions
Which system becomes the 'source of truth' for product data after integration?
Typically, Orderwise is configured as the master system for core SKU data, such as inventory levels and cost price, because it drives fulfilment and financial reporting. OroCommerce B2B then holds the rich commercial data, including marketing content and customer-specific catalogue rules. This model ensures financial data in Orderwise is accurate while allowing for flexible B2B merchandising in OroCommerce B2B.
How does the integration handle our customer-specific price lists from OroCommerce B2B?
The integration maps your B2B price lists from OroCommerce B2B to the corresponding pricing structures within Orderwise. This is critical for ensuring that when a sales order is created in Orderwise, it reflects the exact price the customer was quoted. Without this mapping, your finance team would have to manually correct invoices, leading to payment delays and reconciliation problems.
We sell in cases and single units. How will the integration manage different units of measure?
Mapping OroCommerce B2B's 'Product Units' to the correct unit of measure fields in the Orderwise item record is a key part of the integration design. Failure to do this correctly is a common source of error. For example, an order for '1 case' in OroCommerce B2B could be fulfilled as '1 unit' from Orderwise, causing significant picking errors and inaccurate inventory depletion.
Our order volume is increasing and causing data entry errors. How does integration solve this?
The integration automates the order-to-cash process by creating a sales order in Orderwise as soon as it's confirmed in OroCommerce B2B. This completely removes the need for manual data entry, which is a primary source of errors as order volumes grow. It ensures the customer record, SKUs, and pricing are correct from the start, preventing fulfilment delays.
If Orderwise is our inventory master, how do we avoid selling out-of-stock items on our website?
A scheduled stock sync constantly updates inventory levels in OroCommerce B2B based on the master data in Orderwise. When stock is allocated to an order in Orderwise, the sync ensures this change is reflected on the B2B storefront. This prevents you from accepting orders for items you cannot fulfil, protecting customer relationships.