BigCommerce and Orderwise
Integration Agency & Consultants
Operational pressure typically peaks when warehouse teams can no longer trust the stock levels they see in BigCommerce. As SKU counts grow and multichannel orders increase, delayed order downloads and inventory synchronisation lag lead to overselling and manual workarounds. We connect BigCommerce to Orderwise to ensure accurate stock availability across multiple warehouse locations and sales channels. By establishing a clear boundary between the storefront and the ERP, we reduce the risks of phantom stock and orphaned orders. This gives operators a reliable fulfilment process where Orderwise remains the master for inventory and pricing.
Auditing the commerce and ERP ecosystem
We connect your BigCommerce and Orderwise systems quickly, supporting your ecommerce and ERP integration needs. Our consulting services are valuable because our system audit uncovers inefficiencies between BigCommerce, Orderwise, and other platforms in your ecommerce and ERP ecosystem. This enables our consultants and your team to take decisive action, ensuring your technology runs efficiently. With our expertise, you can deliver a reliable experience to your customers and keep your operations running smoothly as your business grows.
Solution Design
Design decisions for BigCommerce and Orderwise typically centre on maintaining inventory integrity across multi-location warehouses. In many setups, Orderwise acts as the master for inventory and complex trade pricing, while BigCommerce serves as the transaction engine. We prioritise order downloads to Orderwise to trigger fulfilment quickly, but often suggest batching financial reconciliations to ensure accuracy against payment gateway settlements. A common trade-off involves sync frequency; updates protect against overselling during peak periods but must be balanced against system load. Our setup ensures finance closes the month using Orderwise records, while warehouse teams work from BigCommerce order imports. This approach balances operational speed with the commercial rigour required for high-volume trade and retail.
Mapping data flows and master records
Orderwise serves as the master for inventory and product pricing, while BigCommerce acts as the transaction and customer engine. Orders created in BigCommerce post to Orderwise as Sales Orders on a continuous or scheduled basis. We prioritise the flow of availability data from Orderwise to BigCommerce to protect stock levels, especially for high-velocity items. Because Orderwise often manages complex B2B trade requirements, the integration maps price rules from the ERP to BigCommerce customer groups. Monitoring is embedded to detect SKU mismatches or synchronisation lag before orders reach the warehouse floor, reducing the risk of divergent stock levels.
Secure orchestration on enterprise middleware
Leveraging IPaaS with ISO 27001 and SOC 2 and above security accreditations enables secure, efficient integration between BigCommerce and Orderwise, connecting Ecommerce and ERP systems. This approach simplifies data flow between BigCommerce and Orderwise, supporting Ecommerce and ERP operations while ensuring compliance and robust data protection. Using an IPaaS platform reduces manual effort, increases reliability, and provides a scalable, secure foundation for business growth.
Surfacing exceptions and reconciliation gaps
Standard dashboards can miss the quiet failures that erode margins, such as reconciliation gaps between storefront payments and back-office sales orders. We provide visibility into these issues by surfacing exceptions early, whether it is a tax discrepancy or a stalled inventory sync. This approach ensures that when a sync fails, the relevant team is alerted with the context needed to fix it. This prevents the compound effect of small errors that often only appear during month-end close. By monitoring the integration behaviour, we help move from reactive troubleshooting to more proactive management of your data integrity.
Operational ownership for internal teams
Handover focuses on how your finance, warehouse, and ecommerce teams own the integration on a daily basis. We move away from generic training to focus on operational ownership: ecommerce teams learn to monitor order flow, the warehouse manages stock synchronisation across locations, and finance handles the reconciliation between BigCommerce payouts and Orderwise ledgers. Documentation is provided as a practical operating reference, detailing what to check regularly and how to resolve common exceptions like SKU mismatches or mapping errors. This ensures your team understands the specific logic of your BigCommerce and Orderwise setup, allowing them to manage the system confidently as part of their daily routine.
Governance and long term data integrity
Support moves beyond reactive ticket-fixing to providing ongoing operational ownership of the BigCommerce and Orderwise connection. We monitor for issues such as stock synchronisation discrepancies and reconciliation gaps that can occur during high-volume periods. When exceptions occur, our team provides the context needed for efficient resolution to protect your warehouse operations. This ensures the integration maintains data integrity as your order volumes and SKU counts increase.
Common failures
Inventory latency and overselling
Operational impact: High-velocity SKUs sell out on BigCommerce before Orderwise reflects the updated stock levels from its various warehouse locations. This creates backorders, leads to cancelled orders, and erodes customer trust. The fulfilment team's workflow is then disrupted by Sales Orders they cannot pick, while the customer service team is left to manage the exceptions.
Prevention / Action: The integration's primary schedule must prioritise stock level updates above all other data. Use delta synchronisation, pushing only SKUs with changed stock quantities from Orderwise, to reduce payload size and latency. A safety stock buffer, managed within the integration logic rather than manually in BigCommerce, can provide an additional layer of protection against overselling during high-demand periods.
Order and pricing mismatches
Operational impact: Sales Orders created in Orderwise may have different totals to the authorised transaction in BigCommerce, especially where complex B2B pricing, promotions, or tax rules are involved. This forces the finance team into manual reconciliation work for each discrepancy, delaying the order-to-cash cycle and complicating the month-end close. It creates unreliable financial reporting until each mismatch is investigated and corrected.
Prevention / Action: Establish a single source of truth for all pricing and tax calculations; this is typically Orderwise when trade account logic is in play. The integration must either port the final, locked-in order total from BigCommerce, or ensure every pricing component is meticulously mapped to be recalculated identically in Orderwise. Any variance between the BigCommerce order total and the generated Orderwise Sales Order must be flagged in an exception queue for immediate review.
Inaccurate dispatch status
Operational impact: If Orderwise fails to update BigCommerce with the correct dispatch information and tracking numbers, customers see their order as 'Unfulfilled' long after it has left the warehouse. This significantly increases 'where is my order?' queries for the customer service team. It also prevents the automated sending of shipping confirmation emails from BigCommerce, which can degrade the post-purchase customer experience.
Prevention / Action: Define a definitive 'Shipped' status within the Orderwise Sales Order workflow that serves as the trigger for the integration. Once this status is applied, the integration should update the corresponding BigCommerce order with fulfilment data, including line items and tracking details. The logic must be designed to handle partial shipments and multi-warehouse dispatches, correctly updating individual line items rather than just the parent order.
Product data mastering conflicts
Operational impact: When product data ownership is not clearly defined, SKUs and pricing can become inconsistent between Orderwise and BigCommerce. A merchandising team member might update pricing in BigCommerce, only for it to be overwritten by an automated sync from Orderwise moments later. This creates confusion, risks financial reporting errors, and can result in customers purchasing items at the wrong price.
Prevention / Action: Enforce a strict source-of-truth model where Orderwise is the master record for all core product data, especially SKUs and price lists. Product information should only flow one way: from Orderwise to BigCommerce. New product creation and enrichment processes must be aligned so that all data entry happens in Orderwise first, before the integration synchronises the new or updated item to the BigCommerce catalogue.
Frequently asked questions
What causes overselling when connecting BigCommerce with Orderwise?
Overselling is usually caused by latency where stock updates fail to reflect on BigCommerce instantly. If Orderwise is the master, any delay in pushing inventory changes means a high-velocity item can sell out on another channel before BigCommerce knows to close the listing.
How does the integration handle multiple warehouse locations?
Orderwise acts as the authoritative source for stock. To show accurate availability on BigCommerce, the integration maps specific warehouse locations in the ERP to the storefront. This ensures the availability figure in BigCommerce reflects physical stock held in your Orderwise locations.
Can our Orderwise trade pricing be reflected on BigCommerce?
Yes. The integration maps Orderwise price lists and customer rules to BigCommerce Customer Groups. This ensures trade customers see their agreed pricing at checkout and removes the need for manual price adjustments once the order reaches the ERP.
Why do order values sometimes differ between BigCommerce and Orderwise?
Discrepancies often occur because of tax calculation differences between the two systems. If Orderwise recalculates tax rather than inheriting the exact lines from BigCommerce, small rounding differences can appear, which complicates the financial reconciliation process.
Why is there a delay in web orders appearing in Orderwise?
This is often caused by synchronisation lag or SKU mapping errors. If the BigCommerce SKU does not match the Orderwise master record exactly, the order may fail to download or require manual intervention, delaying the pick and pack process in the warehouse.