Microsoft Dynamics 365 and InPost LockersIntegration Agency & Consultants

We connect Microsoft Dynamics 365 and InPost Lockers with your ERP and Smart Lockers quickly and efficiently. Our consulting services are invaluable, offering a comprehensive system audit that uncovers inefficiencies and integration gaps between Microsoft Dynamics 365, InPost Lockers, ERP, and Smart Lockers. This enables our consultants and your team to take decisive action, ensuring your technology ecosystem runs smoothly and efficiently. With our expertise, you can deliver a reliable, high-quality experience to your customers every time.

The integration design prioritises Microsoft Dynamics 365 as the source of truth for order fulfilment while synchronising locker availability to prevent selection errors. We make deliberate decisions on data sequencing, typically pushing fulfilment details to InPost to trigger locker reservations, while pulling collection statuses back into Dynamics 365 to maintain order visibility. A critical trade-off is made here: frequent tracking updates provide better customer visibility but can increase the load on the ERP. We often recommend a defined sync interval to ensure system stability during peak periods. This design ensures finance closes the month based on accurate shipping records in Dynamics 365, while operations works from a synchronised dispatch queue that accounts for specific locker IDs and required customer contact data.

The integration establishes Microsoft Dynamics 365 as the system of record for the order-to-cash cycle, while InPost manages the physical collection point. Fulfilment data, including the specific locker ID and recipient mobile number, is pushed from Dynamics 365 to InPost to generate the shipping manifest. Status updates then flow back to the ERP to confirm the parcel is in the locker and collected by the customer. We embed monitoring to capture common failures, such as locker ID mismatches or mobile formatting issues, before they disrupt the dispatch process. This ensures data integrity across the last mile without requiring manual intervention in the ERP.

Standard dashboards often report that a sync succeeded even if the data inside is unusable by the carrier. We focus on operational visibility that surfaces hidden issues, such as locker IDs mapped to incorrect fields or invalid customer contact data that prevents collection codes from being sent. Our approach monitors the health of the connection between Microsoft Dynamics 365 and InPost, flagging exceptions before they result in returned parcels or warehouse delays. This proactive monitoring ensures your team can address data gaps before they impact the customer experience.

Handover ensures your ecommerce, operations, and CX teams own the InPost Locker fulfilment cycle within Microsoft Dynamics 365. We move beyond technical manuals to provide operational documentation written for the people running the business. Finance learns to reconcile locker service fees, while operations teams are trained to manage locker assignments and dispatch exceptions. CX teams gain visibility into collection statuses to handle customer enquiries effectively. We define what to check daily, how to interpret alerts from the integration layer, and who owns specific failure types like missing mobile numbers or locker synchronisation gaps. This process ensures your team can manage the delivery network confidently after launch.

Production ERP and Smart Lockers support is delivered through expert management of Microsoft Dynamics 365 and InPost Lockers, ensuring business continuity and peace of mind. With on-hand technical knowledge, ERP and Smart Lockers issues are resolved efficiently. Microsoft Dynamics 365 integration with InPost Lockers guarantees smooth operations, while ongoing support ensures your business remains resilient and well-supported, with technical expertise always available for both ERP and Smart Lockers solutions.

Netsuite
Dynamics Business Central
Sage 200

Netsuite
Dynamics Business Central
Sage 200

Netsuite
Dynamics Business Central
Sage 200