InPost Lockers and MarketplaceIntegration Agency & Consultants

Cogent connects your InPost Lockers and Marketplace swiftly, ensuring your tech ecosystems run smoothly. Our consulting services, including system audits, are invaluable for identifying inefficiencies and integration gaps. This enables your team to take action, optimising your Smart Lockers and Marketplaces for efficient operations. By focusing on InPost Lockers and Smart Lockers, we help you deliver a great customer experience. Our expertise in Marketplaces ensures your systems are aligned and efficient, supporting your business's growth and success.

The design for InPost Lockers and Marketplace integration prioritises order accuracy. Marketplace orders act as the trigger, but the integration layer serves as the logic gate for Locker ID validation. We typically choose a configuration where the marketplace remains the source of truth for the order, while the integration layer manages the mandatory target point mapping. A primary trade-off involves parcel dimension data. Pushing specific dimensions prevents booking errors but requires high-quality SKU data. Alternatively, using standard parcel size categories simplifies the flow but risks locker rejection if physical stock varies. The final design ensures ops work off validated locker data while finance reconciles marketplace payouts against fulfilled InPost manifests, preventing the revenue leakage common in manual locker bookings.

The integration pushes marketplace orders directly to InPost for locker collection booking, returning the fulfilment status to the marketplace for customer visibility. Data integrity hinges on the mandatory target point (Locker ID) and recipient mobile number, which are often missing or incorrectly formatted in standard marketplace exports. Our logic validates these fields before the manifest is generated to prevent API failures. By sequencing dimension mapping early, we ensure parcel sizes match locker availability. Success is monitored through booking completion rates, ensuring every marketplace transaction results in a valid, trackable InPost parcel without manual intervention.

Dashboards often hide the issues that cost you customers, such as a successfully 'sent' order that lacks a valid Locker ID and will never be fulfilled. We focus on exception-based visibility, surfacing the specific failed bookings that require warehouse attention. Our platform monitors for common marketplace friction points, such as invalid mobile number formats that prevent InPost SMS codes from being sent. By detecting these data gaps before the pick-and-pack process begins, we prevent physical parcel bottlenecks and ensure your operations team sees the real status of every collection point shipment, not just a generic 'pending' sync.

Handover ensures your ecommerce, ops and CX teams own the InPost Locker and Marketplace data flow rather than just watching it. We map the operating model, defining where marketplace order data lives and which team owns specific exception types, such as parcel sizing mismatches. Training covers what to check daily to maintain delivery accuracy and how to read alerts from the integration layer before customer complaints escalate. We provide operational documentation focused on business logic rather than technical archives. This ensures your team understands how to resolve data mapping failures and maintain locker booking consistency effectively.

Support focuses on maintaining the flow between marketplace orders and InPost manifests. We monitor for API failures, such as locker outages or address validation errors, and escalate them to the relevant team before they impact your warehouse schedule. Our ongoing ownership covers data mapping adjustments as marketplaces update their API requirements, ensuring your collection point choices stay active. Instead of just fixing bugs, we provide visibility into why certain orders fail to book, allowing your team to resolve customer data issues at the source and keep fulfilment moving.

Netsuite
Dynamics Business Central
Sage 200

Netsuite
Dynamics Business Central
Sage 200

Netsuite
Dynamics Business Central
Sage 200