Shopify and PrimaIntegration Agency & Consultants

We connect your Shopify and Prima systems quickly, supporting your Ecommerce and ERP needs. Our consulting services are invaluable for businesses using Shopify and Prima, as our system audit identifies inefficiencies and integration gaps across your Ecommerce and ERP platforms. This enables our consultants and your team to take decisive action, ensuring your technology ecosystem runs efficiently. With our expertise, you can deliver a reliable customer experience and keep your operations running smoothly as your business grows.

Our team works with you to architect a future-proof eCommerce ecosystem, connecting Shopify and Prima with your ERP for total control. We design a blueprint that aligns Shopify, Prima, and your ERP, ensuring your eCommerce operations run like clockwork. With our close collaboration, you gain a system that saves time, reduces hassle, and sets the stage for sustainable growth—giving your business the edge in a competitive eCommerce landscape.

Data integrity between Shopify and Prima relies on clear rules for order sequencing and inventory ownership. Typically, Shopify manages the customer-facing transaction while Prima functions as the system of record for fulfilment and financials.

Orders generally flow into Prima after a successful checkout in Shopify. This ensures the Sales Order matches the captured payment, including tax and shipping. When an order is fulfilled in Prima, the integration updates the Shopify status and sends tracking details.

Inventory sync is managed by pushing stock levels from Prima to Shopify on a defined schedule. This process usually includes safety buffers to protect against overselling. Financial reconciliation involves aligning Shopify payouts with ledger records in Prima. This depends on consistent mapping of line items, tax and discounts to the correct accounts to prevent manual work during month-end close.

Standard dashboards often fail to surface the logic gaps that disrupt operations. A sync may report as successful even if a Shopify order lacks the correct tax data or a SKU has not mapped correctly to the item record in Prima. Effective visibility requires catching these data exceptions before they reach the warehouse or the finance team.

In most implementations, monitoring focuses on identifying sync drift and communication gaps. If a Shopify webhook is missed or a Prima API limit is reached during high-volume periods, the system should flag the issue for immediate resolution. This includes surfacing orphaned orders and reconciliation mismatches where Shopify payments do not align with the sales order values in Prima. Surfacing these failures early prevents hidden errors from compounding into customer service issues or delayed month-end reporting.

The handover process ensures that finance, operations and ecommerce teams understand their specific ownership within the Shopify and Prima ecosystem. Finance teams are trained on how Shopify payouts reconcile against Prima ledger entries and how to handle refund exceptions. Operations teams learn to monitor inventory sync health and interpret fulfilment status alerts. We provide operational documentation that details the data flow and ownership boundaries between the platforms. These guides are written for the people running the daily business rather than as technical archives, ensuring your team knows what to check weekly and how to respond to system alerts as they occur.

Support focuses on maintaining the integrity of the data flow between Shopify and Prima. We monitor for common friction points including SKU mismatches, tax mapping errors and sync failures that could disrupt the financial close. Technical issues are resolved with an understanding of both the ecommerce transaction and the ERP accounting requirements. Regular system monitoring ensures that exceptions are identified and addressed before they compound into reconciliation gaps. This proactive approach keeps your order-to-cash process stable, allowing your operations team to trust the data in Prima without constant manual verification.

Netsuite
Dynamics Business Central
Sage 200

Netsuite
Dynamics Business Central
Sage 200

Netsuite
Dynamics Business Central
Sage 200