Fractional NetSuite COO Chief Operating Officer Service

NetSuite problems are rarely just system problems. They usually reflect operational gaps, unclear ownership and misalignment between finance, fulfilment, ecommerce and leadership teams.

The Fractional NetSuite COO Service from Cogent2 provides senior, part time operational leadership for businesses running NetSuite as their core ERP. This role operates at an executive level, owning how NetSuite supports day-to-day operations, scaling plans and cross-functional execution across the business.

It is designed for organisations where NetSuite is central to operations, but where execution, process and system usage are not aligned, or where a full-time COO is not required.

Cogent2’s Fractional NetSuite COOs work inside the business, partnering closely with founders, CEOs and CFOs. Alongside senior operational leadership, you gain access to a joined-up technical and integration team that can execute, refine and optimise processes set at an operational level.

When to hire a Fractional NetSuite COO

This service is particularly well suited to businesses that:

• Run NetSuite as their operational backbone

• Are scaling in volume, complexity or geography

• Experience friction between finance, operations and ecommerce

• Need stronger ownership of ERP-led operations

• Want senior operational leadership on a part time basis

Hiring a Fractional NetSuite COO brings clarity, control and accountability to how the business operates.

What the service delivers

Cogent2 Fractional NetSuite COOs operate at a senior operational level with a strong execution mindset.

This typically includes:

• Acting as a Fractional and Part Time NetSuite COO

• Owning operational processes supported by NetSuite

• Aligning finance, fulfilment, ecommerce and reporting teams

• Improving execution across order to cash, procure to pay and fulfilment

• Governing how NetSuite is used across departments

• Acting as a trusted operational partner to the leadership team

Because Cogent2 combines leadership with delivery capability, operational decisions turn into implemented change.

Operational alignment and ERP-led execution

NetSuite only delivers value when operations are aligned to how it is used.

The Fractional NetSuite COO Service focuses on:

• Designing operational processes that work inside NetSuite

• Reducing workarounds, spreadsheets and manual steps

• Improving visibility, control and accountability

• Ensuring teams use NetSuite consistently and correctly

• Supporting scalable operations as the business grows

The emphasis is practical execution, not theoretical process design.

Process optimisation and performance control

ERP-led operations demand discipline.

Cogent2 Fractional NetSuite COOs help by:

• Optimising order management, fulfilment and finance workflows

• Improving data accuracy and reporting confidence

• Reducing operational friction and rework

• Aligning KPIs to real operational performance

• Supporting continuous improvement across teams

This creates calmer, more predictable operations.

Cross-functional executive leadership

NetSuite touches every operational function.

Cogent2 Fractional NetSuite COOs work closely with:

• Finance and accounting leadership

• Operations and fulfilment teams

• Ecommerce and trading stakeholders

• Technology and integration specialists

This ensures operational decisions are grounded in how the system actually works.

Programme leadership and operational stabilisation

Fractional NetSuite COOs are often engaged during periods of change.

This can include:

• Supporting NetSuite optimisation or reconfiguration

• Leading operational change alongside ERP evolution

• Stabilising operations during growth or transformation

• Improving execution ahead of peak trading

• Reducing operational risk during system or process change

Cogent2’s joined-up delivery capability allows issues to be addressed decisively.

Ongoing advisory and trusted COO support

Many clients retain this role as an ongoing operational partnership.

This can include:

• Acting as a sounding board for operational decisions

• Reviewing plans before change is implemented

• Supporting leadership teams during growth phases

• Helping avoid costly operational and ERP mistakes

This model provides executive-level operational leadership without building permanent overhead.

The Cogent2 Difference

Cogent2 works alongside NetSuite and best-in-class platforms so our Fractional COOs can focus entirely on operational leadership and execution. We do not sell software. We take ownership of how NetSuite supports the operating model of the business.

By combining Fractional NetSuite COO leadership with a joined-up technical team, Cogent2 removes the gap between ERP capability and operational performance.

Operate NetSuite with confidence

ERP-led operations fail when ownership is unclear.

Hire a NetSuite COO from Cogent2 on a Part Time, Fractional basis to bring structure, alignment and confidence to your NetSuite-powered operations.