COO Chief Operating Officer

Fractional Microsoft Dynamics COO Chief Operating Officer Service

Hire a Microsoft Dynamics COO on a Part Time, Fractional basis to align ERP-led operations and improve execution across the business.

The problem isn't ideas. It's execution.

Microsoft Dynamics challenges are rarely just system issues. They are operational issues, where finance, fulfilment, reporting and ecommerce are not aligned, and no one owns execution across the business.

The Fractional Microsoft Dynamics COO Service from Cogent2 provides senior, part time operational leadership for organisations running Microsoft Dynamics Business Central or Dynamics 365 as their core ERP. This role operates at an executive level, owning how Dynamics supports day-to-day operations, scale and cross-functional execution.

It is designed for businesses that rely on Dynamics as their operational backbone but do not need a full-time COO, or where operational ownership has become fragmented across teams and partners.

Cogent2’s Fractional Microsoft Dynamics COOs work inside the business, partnering closely with CEOs, CFOs and leadership teams. Alongside senior operational leadership, you gain access to a joined-up technical and delivery team that can execute, refine and optimise changes driven by operational priorities.

When to hire a Fractional Microsoft Dynamics COO

This service is particularly well suited to organisations that:

Run Microsoft Dynamics as their core ERP
Are scaling in transaction volume, complexity or geography
Experience friction between finance, operations and trading
Lack clear ownership of ERP-led operations
Need senior operational leadership on a part time basis

What the service delivers

Cogent2 Fractional Microsoft Dynamics COOs operate with a strong execution and accountability mindset.

Acting as a Fractional and Part Time Microsoft Dynamics COO
Owning operational processes supported by Dynamics
Aligning finance, fulfilment, ecommerce and reporting teams
Improving execution across order to cash and procure to pay
Governing how Dynamics is used across departments
Acting as a trusted operational partner to the leadership team

ERP-led operational alignment and execution

Microsoft Dynamics only delivers value when operations align to how it is used.

Designing operational processes that work inside Dynamics
Reducing manual workarounds and spreadsheet dependency
Improving visibility, control and accountability
Ensuring teams use Dynamics consistently and correctly
Supporting scalable operations as the business grows

Process optimisation and performance control

As ERP-led organisations grow, inefficiency compounds quickly.

Optimising fulfilment, finance and reporting workflows
Improving data accuracy and operational confidence
Reducing delays, errors and rework
Aligning KPIs to meaningful operational outcomes
Driving continuous improvement across teams

Cross-functional executive leadership

Microsoft Dynamics touches every operational function.

Finance and accounting leadership
Operations and fulfilment teams
Ecommerce and trading stakeholders
Technology and integration specialists

Programme leadership and operational stabilisation

Fractional Microsoft Dynamics COOs are often engaged during periods of change.

Supporting Dynamics optimisation or reconfiguration
Leading operational change alongside ERP evolution
Stabilising operations during rapid growth
Improving execution ahead of peak periods
Reducing operational risk during system or process change

Ongoing advisory and trusted COO support

Many clients retain this role as an ongoing operational partnership.

Acting as a sounding board for operational decisions
Reviewing plans before changes are implemented
Supporting leadership teams through growth phases
Helping avoid costly operational and ERP mistakes

The Cogent2 Difference

Cogent2 works alongside Microsoft Dynamics and best-in-class platforms so our Fractional COOs can focus entirely on operational leadership and execution. We do not sell software. We take ownership of how Dynamics supports the operating model of the business.