Adobe Commerce and Akeneo
Integration Agency & Consultants
Product data quality often becomes the main constraint on growth. Cogent2’s AI-powered delivery and experienced operators build clean integrations between Akeneo and Adobe Commerce to fix this. We create a direct data flow that gives teams control over product enrichment, allowing for faster launches with more accurate information.
Auditing system architecture and data gaps
We connect your Adobe Commerce and Akeneo platforms quickly, supporting your Ecommerce and PIM ambitions. Our consulting services are invaluable, with our system audit providing a thorough review of your Adobe Commerce and Akeneo integrations. This enables both our consultants and your team to identify inefficiencies and take decisive action, ensuring your Ecommerce and PIM ecosystems operate efficiently. By addressing integration gaps and workflow issues, we help you deliver a superior customer experience and keep your technology running smoothly.
Solution Design
The integration designates Akeneo as the master source for all product enrichment, with Adobe Commerce serving as the presentation layer. A design decision involves balancing frequent attribute updates against scheduled processing for heavy media assets to protect storefront performance. We typically prioritise the synchronisation of core SKU data, while ensuring complex variant groupings are handled without manual duplication. A common trade-off is the handling of category trees: mapping Akeneo categories provides high automation but requires strict governance to avoid impacting storefront navigation. This design ensures the marketing team can enrich products at scale while the ecommerce team maintains a controlled, reliable storefront.
Synchronising product models and media assets
The integration ensures Akeneo serves as the authoritative source for all enriched product data, including attributes, localisations and media assets. Data typically flows on a defined trigger, such as a product reaching a required completeness level in Akeneo. We map Akeneo product models and variants to Adobe Commerce configurable products, maintaining the integrity of the product hierarchy. The system monitors for data mismatches or failed media transfers, surfacing exceptions before they impact the storefront. This structured flow reduces data entry errors and ensures consistent product displays across all sales channels.
Managing data flows through secure IPaaS
Leveraging IPaaS with ISO 27001 and SOC 2 and above security accreditations, Adobe Commerce and Akeneo integration for Ecommerce and PIM is delivered efficiently and securely. IPaaS enables Adobe Commerce and Akeneo to connect Ecommerce and PIM data, automating processes and reducing manual effort. The platform’s robust security, scalability, and centralised management ensure data integrity and compliance, making integration straightforward and reliable for businesses.
Monitoring sync status and data integrity
Clear visibility and reporting are vital when integrating Adobe Commerce and Akeneo, as they ensure accurate Ecommerce data flow between your PIM and Ecommerce platforms. With Adobe Commerce and Akeneo, you need to monitor product data and PIM updates to avoid costly errors. Cogent2 delivers this through real-time dashboards, automated alerts, and detailed reporting, giving you confidence in your integration and allowing you to manage your Ecommerce and PIM operations efficiently.
Handing over the product data lifecycle
Our training equips your team to confidently manage your tech stack, supporting your brand’s growth ambitions with Adobe Commerce and Akeneo. Gain practical skills in eCommerce, PIM, and integration, ensuring your team can optimise Adobe Commerce and Akeneo for efficient eCommerce operations and robust PIM management. This approach helps you maximise the value of your technology investments and drive sustainable business growth.
Post-launch governance and error resolution
Post-launch, our support model focuses on protecting the integrity of your product master data. We monitor the sync between Akeneo and Adobe Commerce, identifying and resolving attribute mapping errors or media transfer failures before they disrupt your storefront experience.
Escalations are handled with a focus on operational uptime. Whether it is a failed categorisation update or an asset reference that has not carried over to the product grid, we provide technical resolution and root-cause analysis. As your product catalogue evolves, we assist in adjusting the integration to support new product families, ensuring your data remains structured and consistent without requiring manual workarounds.
Common failures
Incomplete product variants failing to publish
Operational impact: A single missing attribute on one product variant within a Product Model in Akeneo can prevent the entire configurable product from being created or updated correctly in Adobe Commerce. This results in newly launched products being unsaleable, as crucial options like size or colour are missing from the storefront. Merchandising teams face delays getting products to market, and customer service teams handle complaints about products that cannot be purchased.
Prevention / Action: Design the integration to validate product completeness as a prerequisite for synchronisation. The process should check that all required attributes for a given attribute set are populated in Akeneo before queuing the product for export. Implement an exception handling workflow that flags incomplete products for review, allowing enrichment teams to fix the source data in Akeneo, which then automatically triggers a re-sync.
Product categorisation changes not propagating
Operational impact: When the product team restructures the category tree in Akeneo, relying on product-level updates alone often fails to update Adobe Commerce. This means products appear in outdated categories or become 'orphaned' and unfindable via site navigation, costing sales and frustrating customers. The marketing team's campaign performance suffers when links point to broken or incorrect category pages.
Prevention / Action: Ensure the integration's design accounts for category tree changes as separate events from product updates. A change to a category in Akeneo should trigger a process that finds and re-syncs all associated child products. Supplement event-driven updates with a scheduled job that reconciles the entire Akeneo category structure and product assignments against Adobe Commerce to catch any discrepancies.
Attribute mapping mismatch and data type errors
Operational impact: Incorrectly mapping Akeneo attribute types, such as a 'Simple Select' list, to an open text field in Adobe Commerce corrupts the data's utility. This breaks layered navigation and product filtering on the frontend, making it impossible for customers to refine searches by key attributes like brand or material. The operational impact is a significant degradation of the user experience, leading directly to abandoned searches and lost revenue.
Prevention / Action: The integration must be built on a strict attribute-mapping specification that is agreed by both merchandising and technical teams. This specification should define the corresponding attribute codes and data types in both systems. Implement transformation logic within the integration layer to handle option codes and values correctly, and use monitoring to flag any synchronisation errors caused by data-type mismatches.
Bulk image updates overwhelming Adobe Commerce
Operational impact: Attempting to synchronise thousands of high-resolution images from Akeneo's asset manager directly to Adobe Commerce during peak hours can cause significant performance degradation. This slows down the entire storefront, leads to API rate-limiting, and results in timeouts or failed image syncs. The result is a poor customer experience with missing product images and a slow website that hurts conversion rates.
Prevention / Action: Decouple asset synchronisation from product text data synchronisation. Use a dedicated background queue to process image files, preferably during off-peak hours. The integration should push assets to a Content Delivery Network (CDN) and then sync only the asset URLs to Adobe Commerce, rather than the files themselves, to minimise load on the core application.
Frequently asked questions
If we reorganise our product categories in Akeneo, will they automatically update in Adobe Commerce?
No, category tree changes in Akeneo do not automatically update every related product in Adobe Commerce, because these actions often do not trigger individual SKU webhooks. This can result in products appearing in old or incorrect collections on the storefront, negatively affecting filtering and navigation. Consequently, merchandising teams often need to trigger a full catalogue synchronisation after making significant changes to the Akeneo category tree.
How should we handle high-resolution product imagery and assets between the two systems?
We recommend pushing high-resolution media from Akeneo to a content delivery network (CDN), then syncing the asset URL to the product record in Adobe Commerce. Attempting to push heavy image or video files directly from Akeneo's asset manager into Adobe Commerce can slow down the platform and degrade site performance. Using a CDN ensures that your product and SKU data stays light while customer-facing pages load quickly.
What happens if we change a simple product in Akeneo to one with multiple variants?
Converting an Akeneo 'Simple' product to a 'Product Model' with variants must be carefully managed to prevent data issues in Adobe Commerce. If not handled correctly, you risk creating duplicate SKUs or a broken link between the parent product and its child variants on the product detail page. This often requires a specific workflow to deprecate the old simple product record before publishing the new configurable one from Akeneo.
Where should we manage pricing? Akeneo has price attributes, but Adobe Commerce has the final say.
Akeneo should be the source of truth for base product information, but Adobe Commerce must own dynamic pricing rules, promotions, and price lists for specific customer groups. In a typical operating model, a standard 'base price' is synced from an Akeneo price list to the Adobe Commerce SKU. All complex discounting and channel-specific pricing is then managed directly within Adobe Commerce using its native toolset.
Our team struggles to launch new collections quickly. How does this integration directly address that?
This integration establishes a clear workflow where products are fully enriched in Akeneo before being published to Adobe Commerce, eliminating the need to build product records manually in the e-commerce backend. By controlling a 'readiness for sale' status in Akeneo, merchandising teams can prepare a new collection and push all SKUs and attributes to Adobe Commerce at once. This removes the primary operational bottleneck that usually slows down new product launches.