Symptoms
- Overselling products on Adobe Commerce when stock is depleted
- Under-selling stock due to delayed updates from the WMS
- Discrepancies between physical and virtual inventory counts
Root Causes
- Batch updates for real-time stock levels
- Lack of atomic stock decrement on order placement
- Inconsistent product identifier mapping
Adobe CommercePeoplevoxBrightpearl
Impact: Lost sales, customer complaints, increased customer service overhead, and operational inefficiencies within the warehouse.
Cogent Approach: We design real-time or near real-time stock update architectures, implement clear inventory ownership rules, and establish proactive deviation alerts.