Symptoms
- Orders failing to reach the ERP
- Stock levels incorrect on the storefront
- Customer data not syncing correctly
- Payment transaction mismatches
Root Causes
- Point-to-point integrations without orchestration
- Lack of error handling & retry mechanisms
- Insufficient UAT for integrated workflows
- Poor communication between system owners
Adobe CommerceERPWMSPatchworks
Impact: Operational breakdowns, manual reconciliation efforts, increased customer service queries, and a significant drain on internal resources. This breaks first during peak periods.
Cogent Approach: We advocate for a robust integration architecture, often involving an iPaaS like Patchworks, with comprehensive error logging, monitoring, and defined reconciliation procedures during implementation.