Symptoms
- Sales orders not appearing in customer accounts
- Incorrect line item pricing
- Missing shipping details on historical orders
Root Causes
- Complex order status mappings
- Unsupported legacy payment methods
- Partial data imports for related entities
Legacy ERPAdobe Commerce
Impact: Inability for CX to support customers effectively, broken reporting, incorrect sales figures for financial reconciliation. This directly impacts operational visibility.
Cogent Approach: We build comprehensive order entity mapping, considering all states and associated data points, and validate against financial reports for accuracy, ensuring full visibility for all stakeholders.