Scend and Mirakl
Integration Agency & Consultants
Operational pressure on Mirakl marketplaces usually peaks when manual order processing leads to fulfilment delays or marketplace penalties. At scale, the gap between marketplace sales and Scend warehouse data creates overselling risks that threaten your seller rating. We connect Mirakl and Scend to establish a single version of inventory truth, ensuring your operations team can fulfil orders accurately. This integration removes the manual intervention that causes stockouts and ensures tracking data flows back to the marketplace on time.
Modernising retail operations with Scend and Mirakl
Integrating Scend and Mirakl enables swift connectivity, enhancing your multi-channel and omnichannel retail strategies. Our expertise ensures seamless system integration for unified retail experiences. Leverage our consulting and delivery skills to boost operational efficiency and tech stack performance. We provide comprehensive training to help you scale rapidly and effectively.
Solution Design
The design for Scend and Mirakl prioritises inventory truth to prevent marketplace penalties. Scend acts as the authoritative source for sellable stock, pushing quantities to Mirakl to reflect warehouse availability. We sequence the order flow so Mirakl remains the entry point for marketplace sales, pushing validated orders to Scend for fulfilment. A primary design trade-off involves sync frequency. While rapid inventory updates reduce overselling during peak trading, they increase the risk of system load or sync failures. We typically mitigate this by using triggered stock updates alongside regular reconciliations. This model ensures the operations team relies on Scend for physical truth while finance reconciles marketplace payouts against fulfilled order records. This structure prevents scenarios where marketplace cancellations might otherwise go unrecorded in the warehouse, maintaining a clear ownership boundary.
Managing automated data flows and stock synchronisation
The integration maintains a consistent flow between Scend and Mirakl to secure fulfilment accuracy. Mirakl captures customer orders and pushes them to Scend for picking and packing once fraud checks are complete. After Scend confirms a shipment, tracking information flows back to Mirakl to update the order status and trigger customer notifications. Inventory levels are mastered in Scend, with 'Available' stock figures pushed to Mirakl to prevent overselling. Monitoring is embedded at each stage to catch data mismatches before they impact marketplace ratings. This ensures marketplace orders move from capture to dispatch without manual intervention or source-of-truth ambiguity.
Orchestrating scalable connections through IPaaS middleward
Cogent2 uses IPaaS to streamline Scend and Mirakl integrations, enhancing efficiency and scalability. IPaaS offers seamless data flow, reduced manual intervention, and faster deployment, enabling Cogent2 to deliver robust integration solutions with improved agility and reduced costs.
Surfacing system errors and sync discrepancies
Standard reports often hide the incremental errors that lead to inventory and order discrepancies. We provide visibility into the specific causes of sync failures, such as rejected shipment updates or orders that fail to post due to data mismatches. This approach surfaces issues early, allowing teams to see exactly where a record is stuck in the process. By monitoring the flow between Scend and Mirakl, we help identify potential risks before they lead to fulfilment delays or marketplace performance hits, moving away from reactive troubleshooting to proactive management.
Defining data ownership and exception handling workflows
Handover focuses on the operations, finance, and ecommerce teams who manage the Scend and Mirakl integration. We provide an operating model that defines data ownership, ensuring teams know how Scend inventory maps to Mirakl and how to process exceptions such as cancelled orders. Finance teams receive guidance on reconciling fulfilment data against marketplace reports. Documentation is strictly operational, detailing what to check daily to maintain sync health and how to interpret alerts. Rather than a technical archive, we deliver a guide for exception ownership, ensuring internal teams can identify and resolve common sync discrepancies as part of their standard workflow.
Maintaining data integrity and marketplace compliance
Cogent2 offers comprehensive support for production WMS/3PL and Marketplaces by ensuring seamless operations, minimizing downtime, and providing expert technical assistance. Their services include proactive monitoring, rapid issue resolution, and continuous system optimization, ensuring business continuity and peace of mind for their customers.
Common failures
Inventory latency and overselling
Operational impact: Mirakl orders are rejected after acceptance because the inventory level provided by Scend was stale. This directly harms marketplace seller metrics, creates negative customer experiences, and forces the customer service team to manage cancellations. At scale, frequent overselling can lead to financial penalties from the marketplace and places a heavy reconciliation burden on the finance team to process refunds for failed orders.
Prevention / Action: The integration must treat the primary ERP or warehouse system as the sole source of inventory truth, with Scend acting as the conduit. Inventory updates pushed to Mirakl should be processed through a managed queue to prevent race conditions from simultaneous updates. A stock buffer, configured in the integration layer, should be used to hold back a specific quantity of SKUs from marketplaces to absorb minor sync delays or sudden sales velocity.
Failure to accept orders within the required window
Operational impact: Mirakl marketplaces impose a strict time limit for sellers to accept an order. If the integration fails to send the acceptance confirmation via the API within this window, the order is automatically cancelled by Mirakl. This results in lost revenue, immediate negative marks on seller performance scorecards, and a poor customer experience before the fulfilment process has even begun.
Prevention / Action: Decouple order acceptance from downstream processing. The integration's first action upon receiving a new order from Mirakl must be to call the acceptance API endpoint immediately. The creation of the Sales Order in Scend or the connected ERP should be a separate, subsequent step. This design ensures acceptance is not delayed by validation errors, system load, or other issues in the downstream fulfilment system. Monitor for acceptance failures as a top-priority exception.
Shipment updates rejected for invalid carrier codes
Operational impact: A fulfilment is processed in Scend, but the shipment confirmation fails to update Mirakl because the carrier name ('DPD Local') does not match the exact code Mirakl's API expects ('DPD_UK'). This leaves the order showing as un-shipped in the marketplace, which delays customer notifications, impacts 'shipped-on-time' metrics, and can delay the release of funds. The fulfilment and operations teams must spend time manually identifying and correcting these mismatches.
Prevention / Action: The integration project must include a task to build and maintain a mapping table for carrier codes. This table translates the carrier descriptions used in Scend to the precise, case-sensitive codes required by each specific Mirakl marketplace API. This logic must handle exceptions gracefully, for example by flagging an order for manual review if it uses a new or unmapped carrier service, preventing a silent failure.
Unreconciled marketplace fees
Operational impact: Marketplace commissions and other variable fees from Mirakl are not correctly represented on the Sales Orders created in the company's ERP via Scend. The result is a major financial reconciliation headache. The finance team cannot automatically match Mirakl's payout statements to the revenue and costs recorded in the general ledger, forcing a manual, order-by-order analysis to close the books each month.
Prevention / Action: Design the integration to map all of Mirakl's order-level costs, particularly commissions, as distinct line items on the corresponding ERP Sales Order. Use non-inventory or service items in the ERP's item master to represent these charges. This ensures that when the invoice is posted, the costs are booked to the correct general ledger accounts, allowing finance teams to reconcile payout journals systematically.
Frequently asked questions
How do we prevent selling out-of-stock items on Mirakl marketplaces?
The integration must treat Scend as the source of truth for sellable inventory, not just total stock. A common failure occurs when syncing Scend's 'Available' stock figure without filtering out non-sellable units like damaged goods or stock reserved for other channels. This leads to inaccurate inventory levels on Mirakl, causing overselling and order cancellations which harm your marketplace performance metrics.
What happens if we don't acknowledge a Mirakl order fast enough?
Mirakl marketplaces require orders to be programmatically accepted within a strict timeframe, otherwise the order is cancelled automatically. If the integration from Scend fails to acknowledge the Mirakl order before this 'acceptance' window closes, it results in a lost sale and a penalty to your seller rating. This is a critical step in the order-to-cash process that cannot be left to manual work.
How does the integration handle shipment updates to Mirakl from different carriers?
Mirakl requires carrier codes to match its own specific list, which can differ between marketplaces. When Scend pushes an item fulfilment record back to the marketplace, the integration must correctly map your carrier's name to the exact 'carrier-code' Mirakl expects. Mismatches are a frequent source of failure, causing tracking updates to be rejected and leaving customers without shipping visibility.
How are returns and refunds handled between Scend and Mirakl?
This is a critical part of the operating model that must be explicitly designed, because actions in one system do not automatically trigger actions in the other. For instance, processing a return in Scend will not automatically create the corresponding refund in Mirakl. The integration must be built to listen for a completed return in Scend and then orchestrate the correct refund process in Mirakl.
Will we get customer emails from Mirakl for our marketing lists?
Typically, no. To protect customer privacy, Mirakl marketplaces provide anonymised proxy email addresses for order-related communications, not the customer's real email. This means the customer records created in Scend from Mirakl orders will not be useful for post-purchase marketing or CRM activities, which must be factored into your data strategy.