Symptoms
- Bugs appearing in production shortly after deployment
- Sellers reporting unexpected behaviour or data discrepancies
- Negative impact on key marketplace metrics (e.g. seller SLAs)
Root Causes
- Development team lacking dedicated QA resources
- Testing limited to happy-path scenarios only
- Absence of a comprehensive test plan for complex interactions
Mirakl MarketplaceERP
Impact: Damaged seller trust, increased customer service overhead, financial losses due to incorrect order processing or payments, and reputational damage to the marketplace.
Cogent Approach: We design rigorous test plans covering edge cases, integrations, and performance, implementing automated testing where feasible to ensure custom workflows are robust.