Symptoms
- Confusion over who owns strategic decisions
- Lack of clear sign-off processes for marketplace features
Root Causes
- Undefined roles and responsibilities post-platform go-live
- Insufficient operating model design for a marketplace function
MiraklJira (or similar)Confluence (or similar)
Impact: Stalled development, internal friction, and a fundamental inability to make timely operational decisions for the marketplace.
Cogent Approach: We work with leadership to map critical decision points, define clear RACI matrices for the Mirakl programme, and establish governance structures that support continuous marketplace evolution.