Khaos Control and Peoplevox
Integration Agency & Consultants
Overselling is usually a symptom of data lag. This becomes a commercial risk when Khaos Control and Peoplevox lose sync during high-volume periods, leading to cancelled orders and frustrated customers. At scale, manual stock adjustments cannot keep pace with warehouse reality. We align your ERP item master with Peoplevox fulfilment data to ensure stock availability is accurate across every sales channel.
Auditing your ERP and WMS workflows
We connect your Khaos Control and Peoplevox ERP and WMS/3PL systems quickly, ensuring your integrations work as intended. Our consulting services are valuable because our system audit uncovers inefficiencies and integration gaps between Khaos Control, Peoplevox, ERP, and WMS/3PL platforms. This enables our consultants and your team to take decisive action, improving workflows and system performance. As a result, your technology ecosystem runs efficiently, helping you deliver a reliable and positive experience to your customers.
Solution Design
Design decisions for Khaos Control and Peoplevox centre on protecting the accuracy of your inventory data and stock valuation. Khaos Control typically remains the source of truth for product data and financial accounts, while Peoplevox owns real-time warehouse truth. A common trade-off involves the frequency of stock synchronisation. While frequent updates reduce overselling risk, they can increase system load during peak periods, so we often implement a prioritised sync for core SKUs. We focus on the order-to-fulfilment flow first, ensuring Peoplevox receives clean order data from Khaos to maintain pick accuracy. This approach means your finance team closes the month based on Khaos Control records, while the warehouse team operates with the granular, real-time pick and pack data provided by Peoplevox.
Mapping the order to fulfilment cycle
The integration manages the transition from order entry in Khaos Control to physical fulfilment in Peoplevox. Orders flow to Peoplevox once they pass necessary allocation checks in Khaos. As the warehouse team picks and packs, Peoplevox sends fulfilment status updates back to Khaos Control to update the order status. We focus on data integrity by ensuring order references are mapped consistently, preventing duplicate fulfilment. Monitoring is embedded into the flow to catch orphaned orders or failed stock updates before they compound into warehouse errors. This ensures the inventory figures in Khaos correctly reflect the activity on the warehouse floor.
Orchestrating logic via secure middleware platforms
Leveraging IPaaS with ISO 27001 and SOC 2 and above security accreditations enables secure, efficient integration between Khaos Control (ERP) and Peoplevox (WMS/3PL). This approach simplifies connecting Khaos Control and Peoplevox, ensuring ERP and WMS/3PL data flows safely and reliably. IPaaS platforms reduce manual effort, support scalability, and maintain compliance, making integrations more robust and future-proof.
Surfacing sync exceptions and data gaps
Standard dashboards often miss the reconciliation debt that causes warehouse friction. If a stock update fails because a record is locked in Khaos Control, a basic status check rarely flags the sync illusion. We focus on surfacing exceptions such as orders that have stalled at 'Ready to Ship' or items with mismatched SKUs. By prioritising operational exception handling, your team stops investigating data gaps manually and starts fixing specific issues. This visibility ensures the numbers in Khaos match the physical reality in Peoplevox, protecting against source-of-truth ambiguity.
Operational handover for daily flow management
Handover ensures that warehouse and finance teams own the daily flow between Khaos Control and Peoplevox. We provide operational documentation defining who investigates exception types such as stalled fulfilment updates or stock mismatches. The warehouse team manages the despatch sync while finance monitors the reconciliation between Peoplevox stock movements and Khaos inventory records. Training is anchored in the specific mapping rules for your SKUs and order statuses, covering daily checks and alert responses. Documentation is provided as an operational reference for high-volume trading, not a technical archive.
Managing technical stability and peak trading
Post-launch support focuses on preventing operational drift between Khaos Control and Peoplevox. We monitor for sync failures and fulfilment delays that block the invoicing cycle. Our team provides operational ownership, handling escalations when record locks or status mismatches disrupt the order flow. We monitor the health of the integration to ensure that during peak trading, the connection between the warehouse and the back office remains stable. Support follows a defined process for resolving data gaps before they lead to overselling.
Common failures
Inventory latency and 'Stock Control' flags If the 'Stock Control' flag is toggled off for a SKU in Khaos Control, the Peoplevox inventory sync will fail to update that specific record. This creates a silent discrepancy where the warehouse has physical stock but the ERP does not, leading to missed sales or overselling. Maintaining a 1:1 match between Peoplevox available-to-sell and Khaos Control availability requires that these flags remain active for every SKU.
Blocked warehouse status updates Using the 'Ready to Ship' status in Peoplevox to trigger the Khaos Control 'Invoice' action before 'Despatch' is complete frequently locks the order record. This prevents the WMS from posting the tracking number back to the ERP. The result is a completed shipment in the warehouse that appears unfulfilled in Khaos, blocking customer notifications and creating reconciliation debt for the ops team.
Failed kit and set fulfilment Syncing partial shipments from Peoplevox back to Khaos Control often fails if the order contains 'Set' items. Khaos typically requires all components of a kit to be despatched simultaneously to close the line. If the warehouse ships components separately, the order line remains open in the ERP, preventing the final despatch signal and causing shipping status drift between systems.
Frequently asked questions
How will an integration stop us from overselling stock that the warehouse doesn't actually have?
In this operating model, Peoplevox acts as the source of truth for physical inventory, sending real-time updates to Khaos Control after every pick, dispatch, or stock adjustment. When the Item Record in Khaos Control is updated, your sales channels have an accurate view of availability. This directly prevents you from selling an item that the warehouse cannot fulfil, reducing cancelled orders and customer service issues.
Which system should we use to create new products: Khaos Control or Peoplevox?
Khaos Control must be the source of truth for all master product data, including SKUs, descriptions, and cost prices. The integration ensures that when you create or update an Item Record in Khaos Control, the corresponding item is created or updated in Peoplevox. This prevents Sales Orders from failing because the warehouse system does not recognise the SKU.
Will this integration just move data, or will it fix our warehouse workflow?
This integration directly addresses operational workflow by ensuring Sales Orders from Khaos Control arrive in Peoplevox ready for picking without manual keying. As your team completes the pick/pack process, the fulfilment status and tracking information automatically flow back to Khaos Control. This reduces the team's administrative work and allows them to focus entirely on fulfilment accuracy and speed.
What happens if a stock adjustment is made in Khaos Control but not in Peoplevox?
Making manual stock adjustments in Khaos Control would break the operating model and re-create the data inconsistencies the integration is designed to solve. Peoplevox must be the master for all physical stock movements and counts, with all adjustments flowing from Peoplevox back to Khaos. Any manual changes in Khaos will lead to discrepancies between the financial stock record and the physical quantity, risking overselling or showing items as out of stock when they are available.