Symptoms
- Reliance on manual workarounds outside of SAP
- High error rates in transaction processing
- Low morale and resistance to system changes
Root Causes
- Inadequate training programs
- Complex user interfaces, poorly mapped processes
- Lack of empowered super users
SAP ECC
Impact: Reduces the operational efficiency that SAP ECC is designed to deliver, increasing labour costs and data inconsistencies.
Cogent Approach: We design user adoption strategies that go beyond training, focusing on process re-engineering, user experience improvements, and building internal communities of practice.