Symptoms
- New market orders stuck indefinitely
- Incorrect shipping labels / documentation for Customs
- High manual workload for order processing
Root Causes
- Inadequate order routing logic for new warehouses
- Missing product attributes for customs declarations
- Lack of system automation for order release
SAP ECCOMSWMSCarrier Integrator
Impact: Excessive lead times, failed deliveries, and significant logistical costs associated with incorrect handling of international shipments.
Cogent Approach: We map the complete fulfilment workflow, from order capture to delivery, across all new sales channels and territories. We then optimise order orchestration rules and data enrichment within SAP ECC and connected systems, ensuring orders are correctly released, picked, packed, and shipped with all required documentation.