Symptoms
- Data discrepancies across connected systems
- Batch job failures impacting nightly operations
- Manual reconciliation required due to sync issues
Root Causes
- Ad-hoc point-to-point integrations
- Lack of integration monitoring and alerting
- Undefined data ownership across systems
SAP ECCWMSCRM
Impact: Operational delays, customer service issues, and eroded trust in data accuracy, leading to significant commercial risk.
Cogent Approach: We analyse the integration architecture for single points of failure and establish robust data ownership models. We introduce a centralised integration orchestration layer, where appropriate, to enhance visibility and control.