Symptoms
- Orders arriving slowly in ERP from Shopify
- Stock levels not updating correctly or quickly enough
- Customer data syncs randomly delaying
Root Causes
- Unoptimised integration polling intervals
- Resource contention within the iPaaS platform
- Peak trading load spikes exceeding capacity
ShopifyNetSuitePatchworks
Impact: Missed fulfilment SLAs, reduced conversion rates due to inaccurate stock, customer service escalations.
Cogent Approach: We diagnose data flow bottlenecks, refine payload sizes, re-sequence tasks, and implement more intelligent queue management on the iPaaS, ensuring data processes consistently during peak periods.