Ecommerce Manager

We’re looking for an experienced and proactive Ecommerce Manager to oversee the daily performance, optimisation, and growth of our online sales channels. The successful candidate will take ownership of our Shopify platform and ensure that every aspect of the ecommerce operation — from product merchandising to fulfilment and performance analytics — runs efficiently and aligns with our wider commercial goals.

You will work closely with marketing, logistics, and development teams to enhance the customer journey, streamline backend processes, and deliver measurable growth across all online touchpoints. This is a hands-on role for someone who thrives in a fast-paced retail environment and understands both the technical and strategic sides of ecommerce.

Key Responsibilities:

• Manage and optimise product listings, categories, and promotions across our Shopify storefronts to maximise visibility and conversion rates.

• Oversee order processing, fulfilment, and inventory management through Mintsoft, ensuring seamless customer delivery and operational accuracy.

• Collaborate with digital marketing teams to coordinate campaigns, track performance, and drive acquisition and retention strategies.

• Monitor ecommerce KPIs including sales, conversion, AOV, and customer engagement, producing detailed reports and insights for leadership.

• Continuously improve site UX, content, and functionality by working closely with internal developers and external partners.

• Maintain a strong understanding of current ecommerce trends, platform updates, and customer behaviour to inform strategy.

• Support integration projects between Shopify, Mintsoft, and other systems to improve data accuracy and efficiency.

• Ensure online trading calendars, seasonal launches, and promotional activities are executed flawlessly.

Requirements:

• Proven experience managing an ecommerce store, ideally within a retail or consumer goods brand.

• Strong knowledge of Shopify and fulfilment platforms such as Mintsoft or similar.

• Excellent analytical and problem-solving skills with a data-driven approach.

• Strong communication skills and ability to collaborate across departments.

• A proactive, commercially minded attitude with attention to detail and a passion for digital growth.

This is a fantastic opportunity to take a key role in scaling a growing ecommerce operation and to influence both the customer experience and commercial success of a leading retail brand.