Primis

Primis is a post-purchase and customer experience platform designed for modern retail. Built by a team with deep CX and logistics backgrounds, Primis delivers smart, brand-first tools for tracking, shipping, and returns, helping retailers improve customer retention, reduce operational cost, and simplify complexity.

From branded tracking updates to label-less returns and international fulfilment support, Primis turns a traditionally disconnected part of the shopping journey into a value-driving, loyalty-building experience. Their platform is already in use across major malls and 3PLs in the GCC, with Shopify and NetSuite integrations supported through Patchworks and direct configuration.

At Cogent2, we work closely with Primis to support retailers who need help optimising their ERP, building scalable tech stacks, or navigating complex post-purchase requirements. Whether you're expanding into the Middle East or trying to fix fragmented CX flows, Primis is a platform we trust and recommend.