Symptoms
- Vendor lock-in limiting future flexibility
- Conflicts between multiple ISV solutions
- High licensing costs for basic functionality
- Slow resolution of issues dependent on vendor updates
Root Causes
- Buying versus building without thorough analysis
- Lack of clear requirements leading to feature bloat
- Poor due diligence on ISV capabilities and support
Business Central AppsProprietary ISV addons
Impact: Hidden costs and increased system complexity, turning what should be a simple extension into an entangled operational liability.
Cogent Approach: Conduct thorough build vs. buy analysis, define clear functionality boundaries for ISV solutions, and manage vendor relationships actively.